Vacancy expired!
Hi,My name is Dhruv, and I am helping our direct client source for an immediate role which might be of interest to you. Please review the job description as below. I look forward to hearing from you soon.
Direct client Requirement Job Title: Senior Support AnalystCorporate Title: Associate VPDepartment: Corporate Production Services – Technology Operations Center (TOC)Location: New York, U.S.AJob overview: The Global Technology Operations Center (TOC) team is the first and second level Production Services support team for Group Infrastructure Services (GIS). GIS is responsible for providing a robust infrastructure for the firm and the Global TOC, as a member of Corporate Production Services, monitors and provides support of majority of the infrastructure technologies. TOC is a cross-discipline team responsible for first and second level support of IT infrastructure at client including networking, Windows / Linux servers, databases, IT security, middleware, and cloud environments. TOC also provides incident management support for major incidents within GIS as well as other divisions and IT services. Additionally, TOC performs data analysis of production infrastructure alerts to determine problem areas and possible solutions, as well as automation of the troubleshooting, resolving and / or escalation of production issues. Candidates must have a strong IT background with experience in network administration as well as server administration in a support and incident management capacity. Role Responsibilities:This critical role requires a highly motivated individual to provide technical support using standardized practices, set of support tools to Global Risk Platforms users as stated below:- First point of contact for all support queries, collaborates with business users to analyze reported issues, perform technical analysis and resolves complex user queries in a timely manner.
- Working as part of a global team, troubleshoot and resolve issues within the firm's various cross-region infrastructure platforms
- Collect diagnostic materials and other supporting evidence to identify the root cause of problems
- Perform routine event volume and root cause analytics and remediation to drive down noise and event volumes
- Collaborate with and assist application support and development teams in diagnosing application issues as they relate to the IT infrastructure.
- This position focuses on network and systems administration and support
- This position also had a high focus on driving automation of manual tasks, using orchestration tools and scripting
- This position will have rotational coverage of Incident Management responsibilities where they will manage all major incident bridges and incidents; providing effective escalation, notifications, managing tickets, communications, and drive next steps
- Develop, test and implement automated solutions using scripting and orchestration to enhance existing monitoring tooling, event handling and incident escalation
- This position requires weekend & holiday support related activities on rotation basis.
- Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces)
- Must be able to consistently apply procedures
- Prior experience with server administration (Windows / Linux platforms)
- Prior experience with network administration (Cisco, Juniper, Fortinet, Bluecoat, F5, etc)
- Prior experience in an IT operations / support role
- Prior experience with IT Incident, Problem, and Change Management processes.
- Knowledge or conceptual understanding of other infrastructure technologies – servers, databases, core services, storage, cloud, etc.
- Knowledge and experience in IT automation.
- Ability to prioritize and effectively triage issues
- Ability to effectively balance time between day-to-day support work and project-related tasks
- Ability to work in a team-oriented setting with strong interpersonal and leadership skills
- Ability to deal with changing priorities and work with global teams
- Must have excellent analytical and communication skills including ability to summarise key messages, providing timely, clear and concise status to senior management.
- Windows Server 2012 administration
- Red Hat Enterprise Linux administration
- Cisco certification at any level
- Experience in the financial industry
- Knowledge of cloud technologies (AWS, Azure or similar)
- Incident Management / ITIL understanding.
- Scripting experience in Python / Bash
Vacancy expired!