Vacancy expired!
- At least 5 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center software develop engineer working with leading contact center technology platforms and applications, such as Ayaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
- Hands-on technical practitioner and individual contributor.
- Computer Science, Information Systems, or Engineering background preferred, Master’s degree desired.
- 10+ years of experience building call center / collaboration / telephony platforms in a or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms.
- Professional Services or Consulting experience in highly visible customer-facing roles.
- Responsibility for designing, implementing, and operating contact centres or telecommunication infrastructures within an enterprise environment.
- Hands-on experience working on the design, development, and deployment of contact center solutions at scale.
- SME on Amazon Connect capabilities, benefits, and required deployment skills.
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Enterprise call center / telecom implementation and operations experience.
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Redshift, Aurora, Kinesis and Dynamo DB.
Vacancy expired!