Job Details

ID #46189215
State New York
City New york city
Job type Permanent
Salary USD $40,000 - $60,000 40000 - 60000
Source CAC America Corporation
Showed 2022-10-03
Date 2022-09-30
Deadline 2022-11-28
Category Et cetera
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Spanish-English bilingual L1-2 Technical Support Analyst

New York, New york city, 10017 New york city USA

Vacancy expired!

Position Type: Full-time Regular EmployeeLocation: New York, NYSalary: 50 - 60K, plus bonus & Benefits (Medical, Dental, Vision insurance; 401k; etc.)

Spanish-English bilingual L1-2 Technical Support Analyst

Job Description

SummaryThe Technical Support Analyst provides efficient problem resolution and top-notch customer service to our client’s end-users, maintaining a good-natured, professional relationship with them at all times.

Essential Functions• Provides Tier 1 -2 level service to end-users seeking technical assistance (by phone, email, chat, Virtual desktop or as walk-ins), escalating when appropriate• Troubleshoots, diagnoses, and resolves technical system, hardware and/or software issues• Documents all technical issues and resolutions, noting the time spent on each• Identifies & suggests possible improvements on procedures• Keeps inventory of laptops, mobile Wi-Fi, and other devices

Miscellaneous• Maintains high ethical standards in the workplace• Reports all irregular issues and problems to manager(s) and works to resolve those issues• Complies with all company policies and procedures• Performs special projects and other miscellaneous duties as assigned by superior

Job Requirements

EducationAssociate’s or Bachelor’s degree in Computer Science, Information Science, or related field.

Experience• 3-5 years of HD Experience, preferably within a corporate environment. • Tier 2 HD experience (at least 1 year).

Tools & Equipment• General office equipment including phones, fax, copier, scanner, personal computer, calculator, etc.• Software includes AD; VDI; the use of Windows operating system; MS Office applications, etc.• Active Directory, VMWare and/or Remote Desktop, preferred.

Necessary Skills & Abilities Analysis Customer Service Flexibility/AdaptabilityListening & Understanding Multitasking Problem-SolvingRelationship Building Research Time ManagementStrong Interpersonal & Communication Skills

Vacancy expired!

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