Vacancy expired!
Overview
Our Team Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets. TSG is defined by three core values:- Creative innovators, delivering excellence and simplicity
- Always doing the right thing for the Bank, colleagues, and clients
- Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team
- Maintains a secure and stable production environment for the Bank and Clients around the globe (including Database Network, Messaging, Voice and Video technology.)
- Monitors the Cyber Technology Operations Center (CTOC) 24x7x365 for real-time observation of the technology estate.
- Fields calls and respond to alerts. Addresses technical problems by following defined procedures.
- Monitors applications and respond to incidents.
- Perform routine health checks and validations after changes or significant incidents.
- Follows defined procedures for incident resolution.
- Escalate to second level application or infrastructure support for new or high priority incidents.
- Identify opportunities to automate manual processes.
- Contributes to the achievement of team objectives
Vacancy expired!