Vacancy expired!
- Windows Server, Desktop Applications, Cloud Platforms, and other technologies.
- Responsible for leading the internal service desk team and assisting with tier-2 and tier-3 IT support tickets which have been escalated to engineering.
- Oversee development and upkeep of service desk knowledge base, including articles, usage guides and FAQs for end users and service desk staff.
- Work with or within a team and provide leadership in the design, deployment, and support of infrastructure systems focused best practices and standardized processes.
- Set up administrator and service account, maintain system documentation, tune system performance, install system-wide software, interact with users, and evaluate vendor products.
- Contribute to and lead specific projects to enhance Windows infrastructure, automate existing processes and procedures using MS PowerShell or other automation tools, and manage and maintain technologies such as Microsoft ADDS, Exchange, Teams, Office 365, and Identity.
- Perform responsibilities in accordance with all company standards, policies, and procedures.
- Install, configure, and maintain a variety of Microsoft systems and software
- Communicate technical information to nontechnical personnel
- Identify and resolve computer system malfunctions and operations problems
- Multi-task and adapt to and implement changes quickly
- To communicate clearly and effectively with staff, vendors, and peers
- Some inter-office travel may be required
Vacancy expired!