Vacancy expired!
Description Job Title: Technology Infrastructure Engineering Specialist Levels 1-7, (Disaster Recovery)
Salary Range: Level 1 - 61,689.87 - 86,365.81 Level 2 - 64,569.48 - 90,397.28 Level 3 - 67,449.10 - 94,428.74 Level 4 - 72,118.75 - 100,966.25 Level 5 - 82,781.12 - 115,893.57 Level 6 - 88,384.70 - 123,738.58 Level 7 - 94,844.38 - 132,782.13 Hay Points: Level 1 - 208 Level 2 - 245 Level 3 - 282 Level 4 - 342 Level 5 - 479 Level 6 - 551 Level 7 - 634 Dept/Div: Div IT Enterprise Product Mgt Supervisor: Director Data Center Programs-Disaster Recovery Location: 2 Broadway and other locations as required Hours of Work: 9:00 AM -5:30 PM (7.5 hours/day) or as required This position is eligible for telework. New Hires are eligible to apply 30 days after their effective date of hire. The purpose of this position is to perform technology engineering work that is focused on one or more components of the technical infrastructure. Responsibilities include developing, testing, maintaining, installing and/or deploying technologies. Specifically, this position will be responsible for disaster recovery and IT continuity, including recovery planning, documentation, and testing activity. Core functions include business impact analysis and disaster recovery plan development for MTA's data centers, infrastructure, and applications. The incumbent will liaise with internal departments and external sources as needed to establish, test, and maintain disaster recovery and IT continuity plans . Level 1- Provides routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functioning of systems.
- Assists in executing tests and reporting on system performance to support implementation to one or more components of the infrastructure.
- Performs basic troubleshooting and escalates issues as appropriate to ensure effective resolution of technical problems.
- Monitors problem logs and records to identify potential technical issues.
- Participates on project teams, providing information and documentation and executing well defined changes under guidance to ensure the infrastructure meets organization needs.
- Interfaces with users on specific issues and needs to effectively coordinate system resources.
- Works with more experienced colleagues and other IT technical resources to improve coordination of infrastructure requirements and analyze issues as they arise.
- Participate in the evaluation of new products and technologies, under the direction and guidance of senior colleagues, relevant to assigned infrastructure area to enhance technology engineering service value.
- Executes to the defined product lifecycle, manages the product lifecycle for a component of the infrastructure, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability.
- Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs. Contributes to changes to established roadmaps, documents them effectively and executes the implementation of changes in their area(s) of responsibility.
- Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs.
- Tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value. Implements and/or supports the implementation of new technologies for their area of the infrastructure.
- Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning.
- Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.
- Builds new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture. Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes.
- When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change.
- Research new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs.
- Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity.
- Provides ongoing support and troubleshooting for issues escalated from more junior engineers on installed technical solutions to resolve immediate customer needs.
- Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent.
- Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions. Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency.
- Participates in planning for the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency.
- Participates in or leads the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs.
- Participates in the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies.
- Specifies the monitoring points to assess performance of technologies in their domain(s). Recommends the necessary actions to ensure optimal performance and reliability.
- Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.
- Provides technical leadership to project teams in their area of expertise to promote technical understanding and talent development and/or leads teams to complete projects when a project manager has not been assigned.
- Contributes to the technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements.
- Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties.
- Acts as a technical resource for multiple technologies, with vast knowledge of the capabilities and constraints of technologies supported to continually improve system effectiveness and efficiency.
- Demonstrates a strong understanding of the current and future technology architecture, including the inter-operability of technologies to effectively integrate MTA systems and support the long-term strategies of the business.
- Provides guidance and training to the IT community to maximize and share learning.
- Analyzes cross-technology/platform issues and addresses problems factoring in an understanding of the current and future architectures to ensure optimal performance and reliability across systems.
- Leads the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies. Proposes technology investments supported by a thorough technical analysis and business case.
- Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.
- Creates complete RFPs and RFIs and negotiates contract terms and conditions with vendors and procurement in consideration of the needs of the business.
- Establishes systems to monitor compliance with architectural standards and to ensure technical integrity.
- . Provides routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functioning of systems.
- Assists in executing tests and reporting on system performance to support implementation to one or more components of the infrastructure.
- Performs basic troubleshooting and escalates issues as appropriate to ensure effective resolution of technical problems.
- Monitors problem logs and records to identify potential technical issues.
- Participates on project teams, providing information and documentation and executing well defined changes under guidance to ensure the infrastructure meets organization needs.
- . Interfaces with users on specific issues and needs to effectively coordinate system resources.
- Works with more experienced colleagues and other IT technical resources to improve coordination of infrastructure requirements and analyze issues as they arise.
- Participate in the evaluation of new products and technologies, under the direction and guidance of senior colleagues, relevant to assigned infrastructure area to enhance technology engineering service value.
- Executes to the defined product lifecycle, manages the product lifecycle for a component of the infrastructure, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability.
- Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs. Contributes to changes to established roadmaps, documents them effectively and executes the implementation of changes in their area(s) of responsibility.
- Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs.
- Tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value. Implements and/or supports the implementation of new technologies for their area of the infrastructure.
- Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning.
- Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.
- Builds new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture. Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes.
- When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change.
- Research new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs.
- Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity.
- Provides ongoing support and troubleshooting for issues escalated from more junior engineers on installed technical solutions to resolve immediate customer needs.
- Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent.
- Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions. Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency.
- Participates in planning for the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency.
- Participates in or leads the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs.
- Participates in the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies.
- Specifies the monitoring points to assess performance of technologies in their domain(s). Recommends the necessary actions to ensure optimal performance and reliability.
- Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.
- Provides technical leadership to project teams in their area of expertise to promote technical understanding and talent development and/or leads teams to complete projects when a project manager has not been assigned.
- Contributes to the technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements.
- Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties.
- Analyzes complex business and competitive issues and discerns their implications for the future of the infrastructure and systems supported.
- Able to develop highly sophisticated technology plans that require the integration of multiple technologies, addressing the interrelationships of multiple systems and serving diverse clients.
- Work alongside the Backup & Data Protection group to develop solution on how to recover vital transportation applications.
Vacancy expired!