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Job Description
Tech Lead / Desktop Support IIINew York, NYDirect Hire Salary: $85K - $95K Job Description:Our global media client is looking for a Tech Lead / Desktop Support Analyst to join their team. You will be responsible for providing day-to-day administrative functions and problem resolution related to desktop workstations printer, peripheral, and network issues that their Corporate's Enterprise Service Desk cannot resolve. They are looking for someone with excellent customer skills as well as technical experience in supporting Windows Desktop Operating Systems.Required Skills:- Associate degree and/or 5+ years equivalent End User computer support work experience
- Advanced knowledge of various MAC and/or Windows software and hardware equipment
- Intermediate to solid LAN/WAN knowledge, as well as the ability to analyze and solve semi-routine and more moderately complex computer-related problems
- Dell/Client Desktop, and Laptops - Intermediate
- Experience in troubleshooting hardware, network, and remote access problems
- MS Office Suite (Word, Excel, PowerPoint, Access), Outlook, Internet Explorer
- Remedy, LANDesk, Symantec, and OpenView
- TCP/IP
- Troubleshooting remote access & LAN/WAN issues
- Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge
- Ability to analyze, diagnose and conclude appropriate actions for issue resolution
- Excellent customer service and communication skills
Vacancy expired!