Vacancy expired!
- The purpose of this position is to perform basic technology maintenance to support the performance and availability of an element of the organization's technical infrastructure. For the higher level, this position is to perform technology engineering work that is focused on one or more components of the technical infrastructure. Responsibilities include developing, testing, maintaining, installing and/or deploying technologies.
- Provides routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functioning of systems.
- Assists in executing tests and reporting on system performance to support implementation to one or more components of the infrastructure.
- Performs basic troubleshooting and escalates issues as appropriate to ensure effective resolution of technical problems.
- Monitors problem logs and records to identify potential technical issues.
- Participates on project teams, providing information and documentation and executing well defined changes under guidance to ensure the infrastructure meets organization needs.
- Same responsibilities as Level 1 with the following additional responsibilities:
- Provides standard and non-standard maintenance on assigned technologies, choosing from among a number of different procedures to ensure availability and functioning of systems.
- Executes tests and report on system performance to support implementation to one or more components of the infrastructure.
- Performs standard and non-standard troubleshooting and escalates issues as appropriate to ensure effective resolution of technical problems.
- Monitors system performance and documents system errors in order to suggest improvements that will better meet user needs.
- Interfaces with users on specific issues and needs to effectively coordinate system resources.
- Repairs, maintains and provides preventative maintenance for an area of the infrastructure to ensure systems availability targets are met.
- Implements changes to one or more components of the infrastructure, executing tests and reporting on performance, to meet requested needs.
- Troubleshoots hardware and software problems by analyzing a chain of events and applying technical knowledge following established procedures and standards to resolve immediate customer needs.
- Maintains and updates existing documentation and standard operating procedures to ensure accurate and timely information is available for assigned systems.
- Works with more experienced colleagues and other IT technical resources to improve coordination of infrastructure requirements and analyze issues as they arise.
- Participate in the evaluation of new products and technologies, under the direction and guidance of senior colleagues, relevant to assigned infrastructure area to enhance technology engineering service value.
- Ability to perform basic troubleshooting, following detailed instructions as defined by existing protocols.
- Ability to work overnight hours.
- Same qualifications as Level 1 with the following additional qualifications:
- Ability to perform basic troubleshooting, following established procedures as defined by existing protocols; as such can resolve nearly all basic problems encountered in the environment.
- Ability to find solutions to and develops documentation for basic problems.
- Same qualifications as Level 2 with the following additional qualifications:
- Ability to perform troubleshooting which typically follows standardized procedures. Solves or escalates problems as appropriate.
- Ability to identify opportunities for process improvements, recommending them to leadership for adoption.
- Ability to support the creation of new procedures. Creates and updates documentation as necessary.
- Associate's Degree in Computer Science or related fields or equivalent experience
- Basic knowledge and familiarity with installing, maintaining and troubleshooting technology systems
- Associate's Degree in Computer Science or related fields or equivalent experience and 2+ years of relevant experience, or a Bachelor's Degree in Computer Science or related fields.
- Basic knowledge and familiarity with installing, maintaining and troubleshooting technology systems.
- Proven ability to troubleshoot and support technical issues.
- Bachelor's Degree in Computer Science or related fields or equivalent experience.
- 1+ years of relevant experience.
- Requires prior experience with installing, maintaining and troubleshooting technology systems.
- Proven ability to troubleshoot and support technical issues using standardized procedures.
Vacancy expired!