Trade Floor Support Analyst

Trade Floor Support Analyst

• Responsible for following established guidelines and identifying and resolving problems.
• The individual at this level is expected to use independence of thought, though can refer more complex issues to other experts as needed.
• The individual is expected to contribute to workflow or process change and redesign, and to form a strong basic understanding of the specific products or processes.
• May also be accountable for regular reporting or process administration.
• Identify and resolve support issues
• Desk side support for applications
• Log and track all user requests using the Ticketing Database
• On boarding new hires and training / Process user termination requests
• Setup and deploy new workstations: Operating System installs, application installations, configuration and testing
• Provide Early (7am) or Late coverage (7pm)

• Minimum 5 years' experience in a User Support, Systems Support, or Systems Administration role.
• Specific Trading Floor experience within financial services.
• Experience in a User Support, Systems Support, or Systems Administration role.
• High sense of urgency as a Trading Floor environment needs to be supported.
• Experience with Market Data Applications (Bloomberg, Refinitiv / Reuters).
• Windows, Remote Access setup and troubleshooting via Citrix, and Active Directory
• Installing software, patches, and updates on workstations and laptops.
• Troubleshooting and replacing hardware.
• Troubleshooting basic network, software, and printing problems.
• Managing Users and Computers through Active Directory and Microsoft System Center Configuration Manger (SCCM).
• Strong ability to deliver on time.
• Strong verbal and written communication skills.