Job Details

ID #42665126
State New York
City New york city
Job type Permanent
Salary USD TBD TBD
Source Aegistech Inc.
Showed 2022-06-09
Date 2022-06-08
Deadline 2022-08-07
Category Software/QA/DBA/etc
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Client Support Manager

New York, New york city, 10001 New york city USA

Vacancy expired!

Job Description:

A

Client Support Manager job in

New York City is available through Aegistech. This is a

Direct Hire Associate-level position and will be

100% Remote, but candidate must reside in the NYC Metro area. You must have at least five years of Client Success Manager or Client Support Manager experience supporting a SAAS offering to qualify. A huge plus would be experience with electronic trading systems. You will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment. The position is at an award-winning technology provider of front-office foreign exchange.

Client Support Manager

Job Responsibilities including:
  • Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
  • Translate customer requests into project requirements, product enhancement specifications and release documentation.
  • Communicate project statuses and prioritizations both inside and outside the company with
  • Manage software releases including documenting release notes, managing product configurations, performing final smoke testing and liaising with customers.
  • Interface with software development and QA on new feature development and bug fixing.
  • Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
  • Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at EOD.

Qualifications: The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess experience with:
  • Electronic trading
  • FIX protocol
  • Forex markets
  • CentOS / REHL (or other nix)
  • Scripting/coding experience in languages such as Bash or Python
  • Extreme comfort with log investigation and configuration file management
  • Jira
  • Eclipse
  • APIs

If you are interested in this

Client Support Manager job in

New York City, then please click APPLY NOW. If you have questions about the position or would like more information, please contact

Raj Yadav at . See our other job openings on our website: https://www.aegistech.com/jobs/ . We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Vacancy expired!

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