Vacancy expired!
We are currently looking for a Level 1 Helpdesk Technician to work with one of our clients in New York, NY. This is a contract to hire position, hybrid set-up.
Responsibilities:- Resolve issues with workstations, MS Office products, internet, remote access, applications, security, anti-virus, printing, and network communications.
- Provide support for all mail functions in Gmail including calendar and scheduling features, remote connection, and creation of location documents.
- Assist users with log in problems, configure network printers, correct errors with network mappings, and install missing software components.
- Assist team members in applying new solutions to problems.
- Perform troubleshooting and diagnosis of connectivity issues from remote locations (other offices or home)
- Support usage and connectivity issues for any external customers reaching applications from the Internet and those using VPN facilities.
- Stay up to date with trends and new software releases. Continue developing troubleshooting skills.
- Create and maintain accurate IT documentation.
- Adhere to company’s IT standards for hardware/software, security, request/ticket tracking, source control, and change management.
- Associate’s Degree in Computer Science or related field and/or 1 year of equivalent work experience
- High level of customer service skills
- Experience with Active Directory, MS Office products, and any ticketing system
- At least 1 year of IT Help Desk experience including taking calls and logging requests and assisting users.
- Experience with hardware and software troubleshooting, imaging, hardware installations, software upgrade, and database management.
- Experience with both Mac and Windows troubleshooting as well as inventory management.
- Ability to support IT infrastructure including PC’s, servers, network equipment, telecom equipment, printers, etc.
- Able to work on a rotating on call schedule.
- A+ Certification is a plus.
Vacancy expired!