Vacancy expired!
MGO's NEW YORK CITY OFFICE IS GROWING! As the firm expands so does the support it needs! MGO CPA Firm is looking for a professional, personable and intuitive Help Desk Support member to join the team. While providing end users at all organizational levels with hands-on, remote and phone support, you will be helping monitor help desk tickets, identify trends, use and access systems and softwares used and much more.
Interested in applying? Follow this link to submit your application and resume directly!: https://careers-mgocpa.icims.com/jobs/2167/it-help-desk-support/job?mode=job&iis=Job+Board&iisn=CraigslistCore Responsibilities:
- Complete assigned / user directed tasks/jobs
- Learn firm applications/systems and processes
- Identify and help solve technical issues
- Collaborate and communicate with users and team members in a professional manner
- IT user support service Essential Functions:
- Provide a point of contact for end-users to receive support and maintenance of MGOs desktop computing environment.
- Assisting end-users in-person, hands-on and remotely via phone, email, ticketing system, etc.
- Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and peripherals to ensure optimal workstation performance.
- Provide support remotely (via phone, email, or instant messenger) or in person with hands-on help and or training at the desktop level.
- Provide software support by assisting users with the efficient and effective use of various company applications.
- The position provides opportunities to work on special projects and will be asked to assume increasing responsibilities as time goes on.Minimum Qualifications:
- Associates or BS degree (or equivalent experience) in MIS or technology-related field
- 2 -3 years of related experience
- Sharepoint administration experience
- Excellent written/verbal communication skills
- Outstanding customer service skills: ability to assist others in person and over the phone
- Intermediate knowledge of the Windows 8 Operating System (10 a plus)
- Intermediate Microsoft Office experience
- Demonstrated ability to manage complex projects with multiple stakeholders Success Factors:
- Ability to perform several tasks concurrently with ease and professionalism
- Ability to communicate clearly and concisely, verbally and in writingCompany Description
Founded in 1987, MGO (Macias Gini & OConnell LLP) is one of the fastest growing professional services firms in the country with a staff of over 300 in offices in Los Angeles, Chicago, Sacramento, Walnut Creek, Century City, Newport Beach, Beverly Hills, Woodland Hills, San Diego, San Francisco, San Jose, New York, Miami and New Delhi. The firm offers a diverse array of services: Assurance, tax, consulting, staffing, outsourcing and advisory services to clients that range from aerospace and engineering firms, to hospitals and nonprofit foundations from the largest government entities in the country, to the biggest celebrities in Hollywood. MGO is ranked as one of the top CPA firms in the nation by Accounting Today and Inside Public Accounting. And the firm was awarded the Best of Accounting designation in Client Satisfaction by the independent research firm, Inavero. In addition to advancement opportunities, we offer benefit packages that may include: Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, Paid Time Off, Paid Holidays, and 401(k) with a company match. To find out more about MGO, visit our website at www.mgocpa.com.
Vacancy expired!