Vacancy expired!
- Bachelor’s degree or education/training in an IT related field
- 3+ years’ experience with Cisco routers switches and Firewalls
- Experience with Red Hat Linux and AIX Servers in an enterprise environment
- Experience using various versions of Windows Servers
- Ability to build cisco routers and troubleshoot other network equipment
- SNAP ticket management, reporting and dashboarding
- Experience in analyzing debugging issues as it applies to Cisco switches and routers
- Experience supporting IP Telephony systems
- Strong hands-on experience with JAVA server-side technology and J2EE App server preferably WebSphere
- Experience with payment products, operations, and technology
- Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g., for troubleshooting as well as data patching)
- Datacenter and Monitoring Experience
- Strong knowledge of relational database Microsoft SQL and DB2
- Excellent analytical, troubleshooting, and problem-solving skills
- Must be detail oriented and organized in both thought and practice
- Good verbal and written communication skills
- Must have a professional demeanor and be able to effectively work with external customers, vendors, and staff
- Ability to work under pressure and handle conflicting priorities
- Must be a strong team player
- Ability to set priorities and handle multiple tasks and projects in a fast-paced environment
- CCNA, CCNP, MCSE and ITIL certification
- IMB MQ and Connect Direct experience
- Linux Shell Scripting
- Ability to lead triage and production troubleshooting issues
- Manage the workload of and help train junior team members
- Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
- Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
- Monitor client help-desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
- Test and install communications equipment for internal and external customer use
- Create documentation that will troubleshoot internal networks and systems efficiently
- Provide training for Operations Representatives on the various networks and systems that The Clearing House supports
- Provide enhanced network support for WAN and IP Telephony networks
- Proactively contact participants when surveillance systems identify connectivity issues
- Interface with vendors and clients to repair and resolve installation issues
- Support wide-area MPLS services, as well as other communication lines, for all customer communication links
- Implement changes in our customer facing environments
- Coordinate and participate in Disaster Recovery exercises
- Prepare Operations for the implementation or decommission of services
- Assist on various team projects to ensure Continual Service Improvements occur within Operation
- Engage with technical teams at our client banks, E-Wallets, and payment networks to develop technical solution design for integration projects
- Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
- Perform root cause analysis of issues
- Develop runbooks for recurring issues, system implementation, shutdown, and recovery
- Support release implementation, infrastructure upgrades, maintenance, and disaster recovery testing
- Support Java, WebSphere & File Transfer applications
- Experience with credit card processing application, digital wallets, emerging payments, mobile payments
- Unisys Mainframe Experience
- CCNA, CCNP, MCSE and ITIL certification
- IMB MQ and Connect Direct experience
- Linux Shell Scripting
- Vendor management experience
Vacancy expired!