Job Details

ID #15646375
State New York
City New york city
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Fairdinkum Consulting
Showed 2021-06-20
Date 2021-06-07
Deadline 2021-08-06
Category Technical support
Create resume

Systems Engineer / Help Desk

New York, New york city, 10016 New york city USA

Vacancy expired!

Our company was formed in 2002 as an IT consulting firm with the goal of delivering big IT strategies and tactics to small and mid-sized firms. Our core services include configuration, integration and support of servers, workstations, routers, switches, firewalls and mobile devices. We are currently seeking an individual for a Tier 1 / Tier 2 help desk position.Responsibilities: Prompt response to requests for technical assistance in person, via phone, and electronically Diagnose and resolve IT related hardware and software issues Work independently within assigned priorities and project schedules Be willing to work outside of the standard business hours as necessary Monitor company provided mobile device for urgent issues Clear, courteous and professional verbal and written skills Ability to multi-task while prioritizing service tickets accordingly Ability to efficiently troubleshoot and seek out resolution to software and hardware issuesRequirements: Bachelor's degree in Computer Science, Computer Information Systems, or similar degree Experience supporting Windows 8.1, Windows 10, and MacOS Experience with Microsoft Office Suite end-user support Basic network connectivity troubleshooting skills Basic spyware removal experience Applying business/technical support concepts to analyze application problems and resolve technical issues Experience with managing user accounts via Active Directory Experience with multi-factor authentication and other cybersecurity tools Experience with administration and support of Office 365 Familiarity with remote support software such as RDPWebExtra Consideration given to candidates with the following skills: Experience with cloud hosted systems such as Azure and AWS Experience with imaging software, such as WDS Familiarity with installation and configuration of Windows Servers Network infrastructure configuration: Routers, switches, and firewalls Virtualization: VMWare ESXi or Microsoft Hyper-V Familiarity with Connectwise, Automate (Labtech), and Control (Screenconnect) Previous experience working for a managed service provider (MSP)

Benefits: We value our employees' time and efforts. Our commitment to your success is enhanced by excellent benefits including health insurance, 401k matching and company-sponsored certification exams including Microsoft, Cisco, and others. Please do not phone the office directly. Only applications through Dice will be accepted.Please include salary requirements with resume.

Vacancy expired!

Subscribe Report job