Vacancy expired!
Please send resume in MS Word format if you are interested in this Technical Support Specialist position with our client located NYC 10112. This is a full-time, direct-hire position with a salary between 80-90K plus AWESOME benefits. If you are not interested, please pass along to your colleagues. We do pay referral fees.This role will be 100% onsite and as a result will require proof of a COVID-19 vaccination.This is NOT a c2c/1099 opportunity and my client is unable to sponsor/transfer visas of any kind at this timeThe Technical Support position is responsible for providing desk-side hardware and software support, video conference support and basic network support to attorneys and staff. This individual will also support a variety of wireless and handheld devices.
Essential Duties- Hardware and software setup and support including handheld devices.
- Video Conference support. This includes conference room technical setup, maintenance, room preparation, call initiation and lawyer/user assistance before and during video conferences as required.
- Analyze/resolve problems with desktop/laptop hardware, OS, & applications software.
- Basic software troubleshooting on the applications used at the firm including but not limited to: Microsoft Office Suite, Internet Browsers, Accounting, PDF, Contact Management and the firm’s Document Management System.
- Printer, scanner, video conferencing and projector support.
- Assist Network Engineers in troubleshooting onsite issues.
- Understand user application needs and growth of our Firm’s application offerings.
- Communicates appropriately regarding resolution and ensures that the appropriate documentation is completed after each incident.
- Tier 1 subject matter expert (SME) on our firm applications.
- Assist with hardware inventory including laptop checkout duties.
- Assist laptop users with remote “road warrior” skills, such as use of remote desktop and VPN access.
- Create and update tickets using the Helpdesk ticketing database.
- Assist with maintaining IT inventory.
- Point of contact for IT Network Engineers.
- Maintain positive and professional relationships with staff and approved vendors.
- Provide on-call and afterhours support as needed.
- Perform other related duties as needed or assigned.
Vacancy expired!