Vacancy expired!
Role: Associate Production Engineer Location :New York City , NY ( Day 1 onsite ) JD : Responsibilities
- Maintain post-production endpoints (Macs and PCs), both remote and on-location
- Act as front-line contact for troubleshooting and technical diagnosis
- Address incoming customer incidents and requests in ServiceNow and Jira
- Provide assistance to editors, engineers and content producers in person and remote
- Maintain close relationships with the content, production and live actions teams to provide white-glove treatment
- Collaborate with the main Helpdesk to hand-off basic compute support requests
- Proactively report trends and incidents affecting multiple users
- Assist with new endpoint configuration and deployment
- Enforce and vet post-production software standards
- Manage software licenses and ensure compliance
- Work closely with Production Engineers and other teams on the design and testing of future edit station build-outs and studio set ups.
- BA/BS degree in related technical discipline or equivalent technical experience
- 2+ years' experience, preferably in a content production environment
- Strong MAC experience
- Strong hardware / software troubleshooting skills
- Customer service focus
- Ability to work autonomously and flex with competing priorities
- Experience in a mixed Mac/Windows environment
- Understanding of enterprise storage and basic troubleshooting (SAN, NAS and Fiber Channel)
- Knowledge of the Adobe CC suite and basic troubleshooting
- Experience with JAMF and/or SCCM imaging and troubleshooting
- Experience troubleshooting using a command-line interface
- Knowledge of UNIX, Windows, and network fundamental
Vacancy expired!