Vacancy expired!
- Minimum 3 years’ experience in Production Support management role.
- Working knowledge of Operations and other corporate platforms within a Financial Institution.
- Demonstrate strong leadership skills being able to provide direction to numerous and diverse teams in a fast paced environment. Motivating teams to adopt best practices both in their work their team’s performance.
- Naturally take ownership of issues and projects and be the type of person who doesn’t avoid challenges. Confident with adhering to procedure and how resilience when faced with demanding clients
- Have a problem solving mind set with the ability to review service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.
- This role will be the point of escalation for the clients, and as such the ideal candidate must have proven experience in managing IT incidents and problem management processes for large complex systems.
- Take ownership of all areas of IT Governance: Audit, Operational Risk and BCP requirements that need to be fulfilled by the corporate functions and systems that support these e.g. global trade transaction, liquidity, large shareholder reporting etc.
- Take ownership of issues and see through to completion as well as diligently managing end-to-end Change/Release processes.
- Be able to diagnose and effectively communicate/escalate incidents and problems to senior management with confidence.
- Be able to build strong, collaborative relationships with the business, application development teams, Infrastructure and other functional groups globally. Customer focused with gravitas and professionalism. Ability to influence our stakeholders at all levels of the organisation.
- Experience in the role of Coach/mentor to junior members of the Production Services team to cultivate junior talent.
- Be an excellent communicator and listener.
- Operating systems knowledge (Windows, Unix, Linux)
- Strong scripting skills (eg Shell Scripting, Python, Perl)
- Good working knowledge of databases and writing SQL queries.
- Working knowledge of cloud technologies (AWS, Azure or similar)
- Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.
- Knowledge and experience in IT automation.
- Knowledge and understanding of the Site Reliablility Engineering principles.
- Understanding of Agile practices and principles.
- AWS Practitioner Certification or similar.
- Autosys setup and configuration.
- Full understanding of ITIL.
Vacancy expired!