Global EUC Lead Manager job vacancy

Vacancy expired!

Wipro Ltd. (NYSE:WIT) Wipro is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has a workforce of over 150,000, serving clients in 175+ cities across 6 continents with a revenue of more than 8 billion USD.

CIS (CLOUD & INFRASTRUCTURE SERVICES) - Serving over 700 clients across US, Europe and APAC, Wipro’s CIS provides highly advanced solutions to customers through Remote Infrastructure Management, System Integration, IT Transformation, Data Center, Virtualization, Cloud Computing and Consulting Services. Wipro's CIS services portfolio spans Data Center, End User Computing, Networks, Managed Services, Cloud, Business Advisory and Global System Integration services.

Wipro is currently looking for

EUC Lead/Manager to lead delivery of end user support services for very large infrastructure outsourcing engagement. Successful candidate will be responsible for leading the IT staff and service delivery partners providing the following support to the enterprise: Service Desk, Desk Side Support, Mobility Support, Desktop Image Management, and Video/Conferencing support. This role is responsible for assuring the integrity of the End User computing experience and ensuring that it aligns and meets overall IT strategy and business objectives / goals.

Desired Skills and ExperienceRequirements:-Bachelor’s Degree in Information Technology, Computer Science or related field required. Master’s Degree preferred.-10+ years of experience in large scale End User Services Leadership experience, or an equivalent combination of education and experience.-At least 5 years of experience managing multiple, medium to large, cross-functional teams or projects-10+ years supervisory experience required -Knowledge of Service Desk operations, Desk Side Support operations, Asset Management, Desktop Image Management, Voice and Mobility Support required.-Experience managing global scale, distributed organizations.-Experience managing third party service providers.-Detailed understanding of process design practices, End User operations and standards, and security standards and frameworks.-Prior experience with infrastructure and operational support in a large, enterprise environment-Prior experience interfacing with senior management and presenting solutions in a group setting-Experience with IT best practices (e.g. ITIL)-Results-oriented individual with strong problem-solving, influencing, consensus building and negotiating skills.-Articulate and persuasive oral and written communications skills.-Experience managing IT budgets.

Standards / Policies / Metrics

Drives adherence to IT Infrastructure ITIL framework policies and procedures to ensure standardized methods and procedures are used for efficient and prompt management of services
Manages delivery of End User Services (Service Desk, Desk Side Suppport, Mobility Support, Asset Management, Voice and Collaboration Services) across the client enterprise
Establishes key metrics and performance indicators to measure service levels
Manages key service providers to service levels and performance on provided services

Please reach out to

Chandrika Donthi/ Houston, TX -

- cell for additional Information.

Vacancy expired!

ID	#15544400
State	New York
City	Newyorkcity
Job type	Permanent
Salary	USD DOE DOE
Source	Wipro Ltd.
Showed	2021-06-17
Date	2021-06-08
Deadline	2021-08-07
Category	Et cetera
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Job Details

Global EUC Lead/Manager

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