Director, Video Products

The Director, Video Products will work closely with key stakeholders to drive the strategy, development and implementation of video products and experiences from conception to launch, building a foundation and elaborating an engagement strategy for video across platforms with a focus on our website. Is the product evangelist and subject matter expert and serves as the "go to leader" for understanding video technology and the ways video can deepen engagement and push users down the conversion path. The person in this role will define product strategy, feature roadmap and lead the execution of the video product roadmap in partnership with our engineering and global brand and marketing teams.

• 8+ years Mobile / Digital/ Technology experience; must have direct experience and fluency with the broader consumer landscape or associate experience and technology platforms
• 5+ years Product Management experience; portion of that experience leading or managing consumer-facing products
• Solid understanding of engagement metrics and how to leverage content effectively in online customer journey.
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
• Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
• Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
• Undergraduate degree or equivalent experience/certification

• 3+ years in Video Product Management
• 8+ years in B2C Industry, with a preference for Travel, Luxury, and Retail
• Ideal candidate will have product experience leading or managing apps and technology solutions, including Brightcove
• Ideal candidate will have a technical background, in product development / engineering as well as experience working in/around guest service environments
• Ideal candidate will be familiar with and have worked in a scaled agile development environment, SAFe and variants
• Ideal candidate will be familiar with Adobe Analytics / Omniture and mobile analytics to support data-driven product and feature measurement, performance, and iteration
• Ideal candidate will have understanding & familiarity with technologies and solutions that enable mobile & digital experiences for retail, hospitality, and/or amusement/entertainment and/or associates
• Ideal candidate will have international experience and proficiency in translating global solutions for local markets
• MBA or equivalent advanced degree

• Anticipate staffing requirements by comparing business needs against roadmap and ongoing evolution of products & features
• Develop business cases when needed for products, features, and resources
• Identifies the necessary funding and secure support and funding from across the company
• Understand how our business and technology needs are evolving and provide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and long-term visions for assigned product(s).
• Gather and detail product requirements from stakeholders across the organization to inform roadmap items; evaluate technical complexity of requirements in order to appropriately prioritize work and manage expectations cross-functionally.
• Develop and lead the technology roadmap and backlog to implement specific product capabilities, ensuring critical requirements are identified, the best solutions for the end user are delivered every time, and alignment with broader group and portfolio objectives.
• Advocate for the end user by developing a deep understanding of their needs through feedback and research
• Collaborate with cross-functional team members to drive value and develop customer friendly features and enhancements
• Provide direction for the technology development, including cost estimation, budget management, scope and delivery strategy definition, and establish milestones/schedules
• Partner with solution architects and software engineers to determine best technical implementation methods as well as a reasonable implementation schedule.
• Plan delivery, integration & test, and post-launch support for all the elements required in product delivery and operation working with applicable teams
• Owns the quality and overall product performance, leading user testing and establishing KPI monitoring with QA partners.
• Manage project/scrum teams based upon roadmap(s). Meet regularly with the team(s) to gather work statuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensure deliverables are met timely.
• Collaborate across teams, and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver a new product or feature.
• Maintains the right level of demand management and capacity planning for the product as the owner of its KPIs inclusive of business and financial metrics and performance.
• Maintains high performance levels by attracting, developing and retaining talent, managing performance, building career paths, and aligning performance and rewards to company goals.
• Contribute to end user support artifacts/information/collateral development including feature/capability descriptions, end user business value stories, etc.

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