Vacancy expired!
Software Guidance & Assistance, Inc., (SGA), is searching for a Production Support Engineer - Mortgage Flow Technology for a Contract assignment with one of our premier Financial Services clients in New York, NY. Mortgage Flow is a fast-paced trading environment with a wide variety of financial products. Mortgages Flow Technology supports the Mortgage Agency (Passthru pools / TBAs), Non Agency (RMBS/CMBS) and CLO (Collateralized Loan Obligations) trading desks. We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes. Responsibilities :
- Help users to quickly resolve issue
- Create user documentation for applications and processes
- Create runbooks for faster issue resolution
- Debug code and determine where changes need to be made to resolve root causes
- Manage support tickets to track recurring issues and support cost
- Perform start of day checks to ensure that systems are operational before the trading day starts
- Use tools to execute configuration changes, modify production data and entitle users to applications
- Execute BCPs to ensure that backup plans are up to date
- Perform SRE (Site Reliability Engineering) functions by planning for capacity management to ensure system resiliency as well monitor overall health of real time trading applications.
- Desire to learn, develop and debug in the Slang / Secdb environment (GS proprietary language)
- 5+ years of support and incident management experience
- Ability to read and debug code (Java/C/Python)
- Strong communication skills
- Experience in software release process and change management
- Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
- Desire to do support as their primary role
- Experience in supporting trading desks at large investment banks
- Experience with SQL
- Experience with an object oriented programming language
- Knowledge of securitized Fixed Income products like Mortgage Backed Securities and Collateralized Loan Obligations
Vacancy expired!