Vacancy expired!
Role: Travel Applications Specialist Location: NYC, NY Office (4 to 5 times a month onsite) Duration: 3-6 Months Contract Position Summary: The Travel Applications Specialist focuses in three major areas'; Tier 2&3 Support for client global travel applications, Travel Application Site administration, and Travel Application Site maintenance. In addition, there will be assigned Projects & Other Duties. Essential Functions: Tier 2&3 Suppor
- Provide 2nd level technical support for all client offices globally where an online application has been deployed and process standard operational Technology duties and tasks
- Monitor and address any system performance issues including outages and response times.
- Request and process software change requests, and suggest site modifications to online booking and profile applications as part of best practice and any other non-standard settings
- Assure quality of systems interface, confirming successful and addressing unsuccessful file importing and exporting (Credit Card and HR to 3rd Party Profile Applications as well as GDS Interface and proper profile synchronization (profile applications to GDS and online profiles)
- Utilize an incident tracking system to view support requests, maintain established support SLA's, and communicate users
- Utilize and maintain internal and user-facing knowledge bases and all related support documentation
- Site Administration for Online Profile, Online Booking and Travel Portals deployed globally
- Configuration and maintenance of the online booking/profile platform to conform to client travel policy including appropriate booking formats, custom field editors, policy groups, company notes and company location updates and required to build rules within each online booking and profile system for site efficiency
- Ensure preferred supplier information and discounts are properly loaded into online booking application
- Work in coordination with global team on system enhancements, recommendations for deployment and support all phases of testing
- Conduct research and facilitate problem resolution for service issues across client travel application ecosystem
- Maintain direct relationship with third-party online booking and travel profile vendors
- Develop and maintain knowledge and application of technology products via internal-facing knowledge base
- Understanding and adhering to client data privacy policies and security best practices as it relates to the Client travel application ecosystem
- 5-7 years travel Industry experience preferred and/or equivalent technology background or practical experience
- Preference will be given to candidates with a technology background or practical experience with travel mid-office, online booking applications or other related travel technology
- GDS proficiency, Sabre preferred
- Project management experience preferred, specifically in managing initiatives with a diverse set of project stakeholders and cross-functional teams
- Practical experience developing and documenting technical processes preferred
- Exceptional customer service skills
- Ability to work under pressure and effectively multi-task while maintaining professional rapport with team members, clients and external vendors
- Ability to perform in a team environment
- Excellent attention to detail and accuracy
- Strong verbal, written communication, interpersonal and organizational skills
- Skilled in usage of various software application packages to include: Microsoft Office (Word/Excel/ Powerpoint.) Sharepoint and Microsoft Project experience a plus
- Due the nature of the global expanse of the client Travel Program, flexibility of extended work hours as needed, is required
- Ability to travel several times per year as needed, for internal meetings, company visits, etc.
Vacancy expired!