Job Details

ID #49563121
State New York
City Nyc
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Synechron
Showed 2023-03-27
Date 2023-03-14
Deadline 2023-05-13
Category Et cetera
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Change management Consultant - CRM

New York, Nyc, 10001 Nyc USA

Vacancy expired!

About Synechron:Synechron started in 2001 as a small, self-funded team and we’ve continued building from the ground up, watching our organization grow to over 14,000+ people spread across 40 offices in 17 countries within key global markets.From our solid financial services industry foundation, we have become a prominent global digital consulting firm for large financial services and technology firms. With a key focus on trust, and in partnership with our clients, we’re leading modernization and digital optimization journeys with expertise that spans Consulting, Data, Design, Cloud and Engineering across various industries. We can provide you with customized end-to-end solutions that drive business value.

Additional Information – New York-Based RolesThe base salary for this position will vary based on geography and other factors. In accordance with New York law, the base salary for this role if filled within New York is $120k-$140k/year & benefits (see below).

Overview:The Change Management role is responsible for supporting change management initiatives. This initiative will drive innovation and strategic change through technology and business alike. The team partners with key business leaders and industry experts to build transformational technology to drive revenue, maximize efficiency, and optimize the allocation of resources. CRM, Analytics and Reporting Change Agent will be responsible for driving usage and adoption of digitalization capabilities. They will be accountable for developing adoption strategy of Madison products through supporting and training front-office users in Equities in the United States, in New York and branch offices.

Responsibilities:
  • Build a strong presence and trusted-advisor relationships with the user population
  • Understand the target population and tailor change management activities and training to specific business user personas and products
  • Work with product management and the business to define and implement KPIs to measure product success
  • Gather and analyze user feedback to provide product managers with insight into future product enhancements
  • Document the feedback in detail to create actionable user stories, complete with estimates of anticipated increase in adoption
  • Analyze usage metrics, feedback, and user behavior to continually look for impactful opportunities to improve tactics and approach to drive adoption of current products
  • Find key product champions and leverage their enthusiasm to drive adoption with non-adopters by facilitating peer-to-peer communication
  • Align with the business and plan training approaches for initial product implementations and ongoing enhancements
  • Manage scheduling, logistics and record keeping for own training sessions
  • Write communications for product releases and enhancements
  • Design and develop training materials in partnership with product managers and deployment teams
  • Conduct training remotely, as well as in-person (deskside and classroom training), both one-to-one and to groups

Requirements:
  • 3+ years of change management or similar experience influencing senior / sophisticated front office users to adopt new technologies
  • Successful track record of defining creative tactics that drive adoption of technology
  • History of partnering effectively with business management and super users to influence adoption across a broad user base
  • Experience with Equities (Research, Sales, Research Analysts, and Traders)
  • Strong technical writing, technical training, and communication skills
  • Ability to thrive in a collaborative, fast-paced environment
  • Ability to assess and measure training needs
  • Strong communication, listening and interpersonal skills, with the ability to influence change
  • Ability to form individualized connections and quickly establish rapport to foster action
  • Strong organizational skills with demonstrated ability to handle multiple commitments simultaneously
  • Ability to analyze front-office requests to discern between needs and wants by digging into details to determine root cause of request and determine whether it aligns with product vision
  • Robust Microsoft Office skills (Word, PowerPoint, Excel)
  • Salesforce.com experience: desirable, but not required; Articulate360 experience a plus

We Can Offer You:
  • A highly competitive compensation and benefits package
  • A multinational organization with offices in 17 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 15 days of paid annual leave
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our FinLabs and Center of Excellences (CoE) groups
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • An excellent working atmosphere: regular drinks, sports activities, offsite weekends with a young, dynamic team
  • A truly diverse, fun-loving and global work culture

Vacancy expired!

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