Vacancy expired!
We have an immediate opportunity with one of our largest clients for Desktop Support Technician in New York City, NY. The ideal candidate should have 5-6 years of experience as a Desktop Support Technician with strong experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes; Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals; IMAC support including large scale/ bulk office moves/ re-stack activities (all moves)
- Support for Operating System, base load software, MS Office suite and other business application
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Access related issues with password and security, application configuration and troubleshooting, and general inquiries
- Support for the Mobility devices; VIP user support.
The required candidate must have managed the ticket queue in ITSM system and ensure they are resolved and closed within the defined service level maintenance. Will respond to end-user requests for updates on ticket status and promptly follow up as needed. Should coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement). Candidate will coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Should provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Will provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. Should provide On-call support if required outside business hours on a rotational basis. The ideal candidate should have experience in Laptop, desktop, tablets, and associated hardware peripherals, IMAC, Imaging Device, Mobility Devices, VIP Support, TCP/IP, IT/AV and ITSM. For immediate consideration, please apply directly to Dice.com using the "Easy Apply" link noted below. Shivam PRIMUS Global Services Vacancy expired!
