Vacancy expired!
- Provide level 2 support on all corporate owned Apple devices.
- Responsible for deployment and administrator of the JAMF Pro
- Maintain the development, test, and production environments for multi-site global access.
- Assist End User Design & Engineering in testing and keeping production images up to date
- Architect and align JAMF and Apple technology with business processes to enhance efficiency.
- Respond to service desk ticket escalations. Investigate, analyze, document, and correct reported defects, working directly with users, developers, other engineers.
- Create and maintain technical documentation as well as assist with training and related materials as needed.
- Provide desk support including analyzing and resolving end-user issues
- Provide phone support and remote remediation for workstation issues
- Troubleshooting and resolving customer system problems across a broad range of technologies
- Provide remote installations of service Packs, new software, upgrades, and security updates
- Provide onsite support and installations to clients when necessary
- Should be thorough in Installing, configuring, and troubleshooting Mac OS X Clients
- Should diagnose Mac hardware issues and ready to provide L3 level Mac support remotely
- Should have a minimum 1 year of hands-on experience in JAMF PRO (Casper suite) administration and JAMF Server management skill
- Should create JAMF policies & configuration profiles in JAMF Pro (Casper),
- Should create Self Service policies and customizations
- Should create Configuration profiles for application kernel and system extensions,
- Should hold strong knowledge on JAMF (Casper) policy Scoping
- Should create Mac application packages using Composer, Packages, etc.,
- Should handle mass deployments through JAMF PRO (Casper)
- Should have bash / python / swift shell scripting knowledge
- Should Posses good knowledge in ITIL Process & Practices
- Resolve incidents and requests within SLA
- Building, configuring, testing, and implementing images for MacOS
- Identifying bugs and deficiencies in client management tools or processes, planning for and successfully implementing steps to remediate.
- Maintaining meticulous documentation of all managed systems, deployment processes, software configurations, packaging procedures, imaging processes, QA testing and other desktop and application-related processes.
- Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems
- Partner with Windows Engineers to support the Windows, VMware, SCCM environment including activities such as provisioning, maintenance, and troubleshooting for specific location
- Knowledge of proxy infrastructure including client-side proxy configuration (Proxy autoconfigure files, etc)
- Knowledge of networking including IP address, and high-level analysis of network captures
- Knowledge of network Services such as DNS, DHCP, Network File System, and printing services
- In addition to MDM experience using Intune and working with Azure labs.
- Sale support
Vacancy expired!