Vacancy expired!
- Lead and manage Miami based Service Desk team members
- Lead a team based on environmental metrics and KPIs
- Monitor and manage a ticket queue, prioritize support tickets based on urgency
- Collaborate with systems and network administrators to ensure optimal operation of the company's computing environment and recommend corrective solutions.
- Undergraduate degree, ideally B.S. in Computer Science or other applicable technical degree
- 5+ years' experience in a technology services manager role and worked extensively with a range of technical issues in an enterprise environment
- Have knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks
- Have experience with troubleshooting PC hardware and software issues
- Possess experience in troubleshooting iOS, Windows 10 and Microsoft Office O365
- Have excellent interpersonal skills with an ability to interact with personnel at all levels
- Have strong analytical, problem solving, organizational and planning skills
- You have the willingness to take initiative and to follow through on projects; ability to work with little direction
- You are team oriented, flexible and have the ability to adapt to a fast paced and changing environment, having the right personality is as important as technical skills
Vacancy expired!