Job Details

ID #12232922
State New York
City Orangeburg
Job type Permanent
Salary USD TBD TBD
Source Yoh - A Day & Zimmerman Company
Showed 2021-04-14
Date 2021-04-13
Deadline 2021-06-12
Category Customer service
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PC / Desktop Support Specialist

New York, Orangeburg, 10962 Orangeburg USA

Vacancy expired!

We are seeking a strong Desktop Support / PC Support Specialist for one of our clients located in Orangeburg, NY

Key points -

Please NOTE
  • Experience working in a lab as an SME or working with lab applications is a plus
  • 5+ Years of recent experience as a Level II Support Tech
  • EMPOWER experience is highly desirable
  • IT Certs a big +

End User Support
  • Provide Desktop support to internal customers, monitors progress of open IT work orders
  • Run and analyze work order status reports and queries
  • Communicate w/ IT & Team associates
  • Proactively work to identify work orders in jeopardy of violating SLA
  • Control, manage & assist in the development of all software and hardware policies
  • Coordinate all physical user moves with dept. supervisors, HR & IT management team
  • Interface w/ all software vendors to troubleshoot problems w/ proprietary apps
  • In collaboration w/ manager create & maintain computing environment standards & inventory controls
  • Manage apple / Samsung cell devices using either Air watch or Intune for configuration troubleshooting and deployment
  • Review practices and procedures of help desk and recommend more efficient means of handling and servicing customer reqs

Tech Analysis
  • Independently analyze and solve client PC problems (hardware, software, network access)
  • Troubleshoot hardware related problems, memory , hard drive , video card replacement )
  • Support and troubleshoot various software products (MS office , windows terminal server, Symantec antivirus)
  • Research problems through reading doco

Customer Service
  • Maintain customer relations , address complaints and resolve problems
  • Update customer w/ pertinent work order status chgs
  • Insure all customers' concerns are addressed
  • Positively impact IT Customer relations by proactively working to identify and address sensitive issues
  • Follow up with IT teams servicing problems and communicate problem and resolution to user as well as department (s) associated with the problem
For more info on this & other exciting roles please contact me MARC LEVINE C E: Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic.Category: Technology, Keywords: PC Support Specialist

Vacancy expired!

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