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Overview
Functional Title - Lead Analyst, Production Services Application Support TECHNOLOGY SERVICES GROUP (TSG) leverages BNY Mellon's modern technology infrastructure to enable powerful business solutions while vigorously prioritizing our stability and resiliency. TSG Production Services - We ensure reliable service delivery through industry best practices, as well as warranting a controlled, secure, and regulatory-compliant production environment with greater stability and resiliency. We deliver enhanced flexibility, scalability, and responsiveness to support dynamic client demands with improved quality Role Description :- Assists in maintaining and supporting applications and their operating environments.
- Responds to alerts and follows standard procedures and documentation for issue resolution.
- Monitors applications and respond to incidents.
- Perform routine health checks and validations after changes or significant incidents.
- Perform diagnostics and troubleshooting for more complex issues.
- Escalate to second level application or infrastructure support when necessary.
- Implement automation for routine tasks.
- May mentor or provide guidance for junior team members.
- Contributes to the achievement of related teams' objectives.
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
- 4-6 years of experience in applications support or production environment required.
- Experience in the securities or financial services industry is a plus.
Vacancy expired!