IT Service Desk Agent - Customer Service job vacancy

Vacancy expired!

Title: IT Service Desk Agent

Locations: Painted Post, NY

Duration: 06 months

Job Description:The IT Service Desk Agent will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure via a contact center based in the Corning Valley (USA).The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016).Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily tasks include (but are not limited to):Active Directory AdministrationConfiguration & distribution of corporate mobile devicesMicrosoft Exchange Server support & administrationTroubleshooting CiscVPN clientsFacilitating Citrix connectivityRemediating Symantec Endpoint ProtectionDameware remote connection/utilizationAltiris Deployment server utilizationAsset management skillsInternet Explorer and various browser(s) supportInstallation/configuration of various Adobe productsAccount migrations (within & cross-domain)Printer/driver troubleshooting & installationService Now utilizationCiscWebEx service supportBox user administrationAdditional responsibilities may include:Documentation (records) managementKnowledge base utilizationCustomer scheduling/follow-upsEnd user incident/request escalationsMulti-team interaction and/or technical roundtable participationApplication support Performance is measured on a variety of key performance indicators, including First Call Resolve, SLA, and customer service.The successful candidate will provide excellent customer service and adhere tall service management principles, documented processes, and team guidelines.This role requires the ability interact professionally with a diverse group of customers, team members, managers, and subject matter experts.The IT Service Desk Agent will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes meet the expectations of the position.

Candidate Must Have:

Strong technical skills, customer service background, excellent communication skills, and the ability to multitask.

Associate's Degree Preferred but not necessary

Note: This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, SPECTRAFORCE and the assigned client reserve the right to revise the job or to require that other or different tasks be performed as assigned.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at NAhr@spectraforce.com if you require a reasonable accommodation.· For the full list of our open positions, please check www.spectraforce.com

Vacancy expired!

ID	#12256410
State	New York
City	Paintedpost
Job type	Permanent
Salary	USD Depends on Experience Depends on Experience
Source	SPECTRAFORCE TECHNOLOGIES Inc.
Showed	2021-04-15
Date	2021-04-14
Deadline	2021-06-13
Category	Customer service
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Job Details

IT Service Desk Agent - Customer Service