Vacancy expired!
Experienced Customer Service/Sales Representative, Kelly Professional & Industrial have a Direct Hire Opportunities that you do not want to miss!JOB SUMMARY:This position is accountable for day to day customer service interactions. Customer Service is a progressive work group providing many services to internal and external customers including phone/e-mail/chat support, reporting, and other duties. This customer service position is closely aligned with sales and operations.PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers (commercial and consumer)
Carrier Services component of the customer service department to include:
Local number portability
Monthly sales goal and quota
Outbound calling campaigns occasionally to help boost incoming revenue for the company
Customer Billing
Sales/transitions and other revenue generating activities within the department
Provisioning within voice and internet delivery platforms as required
Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time
Experience in dealing with challenging interpersonal situations using flexibility to create positive change
Strong face to face, written and verbal communications skills
Experience diffusing difficult customer situations
QUALIFICATIONSREQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry
Associates degree in business or a combination of education and experience
Interact with complex database and management systems supporting customers
PHYSICAL DEMANDS:Ability to work in an office environment that is sometimes busy and with a moderate level of noise
Ability to sit or stand for extended time frames
Ability to use office equipment, phone, computer, copier etc.
Ability to lift up to 25 pounds
Email your resume to amyc654@kellyservices.com for immediate consideration.Get a complete career fit with Kelly ® .You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Vacancy expired!