Job Details

ID #44703108
State New York
City Plainview
Job type Contract
Salary USD $25 - $30 25 - 30
Source Eclaro
Showed 2022-08-08
Date 2022-07-27
Deadline 2022-09-25
Category Et cetera
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Support Technician

New York, Plainview, 11803 Plainview USA

Vacancy expired!

Support Technician

Job Number: 22-04395 Be part of the Financial Services Industry. Eclaro is looking for

Support Technician for our client in

Plainview, NY. Eclaro’s client is one of the largest Insurance Brokerage and Consulting Firms in the United States. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • Serves as the first point of contact for employees seeking technical assistance for computing and phone issues.
  • Provide technical support over the phone, teams/chat, and in person.

Responsibilities:
  • Receive incoming incident and service requests from ticketing system
  • Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
  • Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
  • Setup and test PC's for new and / or existing users.
  • Research and make recommendations for new software and hardware as needed.
  • Respond to user hardware and software problems.
  • Test and document corporate initiatives as assigned by Manager
  • Assist with management of mobile devices
  • Escalate unresolved issues to the next level of support.
  • Other items as assigned

Qualifications:
  • BA or BS degree preferred or equivalent experience
  • Experience with Multi-Factor Authentication (MFA)
  • Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
  • Experience with PC hardware build and troubleshooting

Required Skills:
  • Thorough knowledge of Windows Operating Systems (Win7&10)
  • Thorough knowledge of Microsoft Office Suite (2013/2016/365)
  • Azure Active Directory
  • Active Directory management
  • Enterprise level Antivirus experience.
  • Enterprise level VPN experience.
  • Familiarity with mobile devices (smartphones/tablets)
  • Strong customer service communication skills
  • Good attitude and a desire to help others
  • Proven communications and interpersonal skills.
  • Thorough problem-solving skills.
  • Ability to train new individuals, transfer knowledge, and assume new responsibilities.
  • Dependability

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:

Heckle Tulab

2128047460Heckle Tulab | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Vacancy expired!

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