Vacancy expired!
- Serves as the first point of contact for employees seeking technical assistance for computing and phone issues.
- Provide technical support over the phone, teams/chat, and in person.
- Receive incoming incident and service requests from ticketing system
- Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
- Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
- Setup and test PC's for new and / or existing users.
- Research and make recommendations for new software and hardware as needed.
- Respond to user hardware and software problems.
- Test and document corporate initiatives as assigned by Manager
- Assist with management of mobile devices
- Escalate unresolved issues to the next level of support.
- Other items as assigned
- BA or BS degree preferred or equivalent experience
- Experience with Multi-Factor Authentication (MFA)
- Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
- Experience with PC hardware build and troubleshooting
- Thorough knowledge of Windows Operating Systems (Win7&10)
- Thorough knowledge of Microsoft Office Suite (2013/2016/365)
- Azure Active Directory
- Active Directory management
- Enterprise level Antivirus experience.
- Enterprise level VPN experience.
- Familiarity with mobile devices (smartphones/tablets)
- Strong customer service communication skills
- Good attitude and a desire to help others
- Proven communications and interpersonal skills.
- Thorough problem-solving skills.
- Ability to train new individuals, transfer knowledge, and assume new responsibilities.
- Dependability
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
Vacancy expired!