Job Details

ID #44964660
State New York
City Poughkeepsie
Job type Contract
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source Donnelly & Moore Corporation
Showed 2022-08-18
Date 2022-08-17
Deadline 2022-10-16
Category Et cetera
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Service Desk Technicians (5) for Utility Client

New York, Poughkeepsie, 12601 Poughkeepsie USA

Vacancy expired!

Our utility client is looking for 5 local Service Desk Technicians in Poughkeepsie, NY area for 6 month Right to Hire positions. Must be able to come onsite when needed. What is a Service Desk Technician?The ServiceDesk Technician responds to technology related incidents and requests through the ITSM ticketing platform. The ServiceDesk team supports two key functions - initial capture and triage of user issues. They work through a variety of communication channels - ServiceDesk Portal, Phone, and chat, as well as support end-user technology solutions whether laptops, desktops, printers, peripherals, or other devices. The ServiceDesk team is responsible for maintaining customer support, communicating effectively to provide appropriate troubleshooting information for escalation and supporting the larger technology group by serving as the single point of contact. Alignment with the full I&O organization will ensure collaborative department needs are met to ensure we are providing an optimal level of support, looking for opportunities to educate, optimize and automate our service delivery to reduce business impacts.What does a Service Desk Technician do?As an Individual: Serve as single point of contact for the technology organization to the end business users Provide initial troubleshooting and triage to properly capture priority and provide appropriate troubleshooting information prior to escalation Deployment, support, and troubleshooting of PC, mobile and office technologies - including but not limited to iOS, Android, desktop, laptop, peripherals, VDI and printers. Maintain communication with the business on major incidents, rapidly triaging and communicating handoff to escalation teams to meet SLAs Contributes regularly to the ServiceDesk knowledge base using designated tools Keeps skills updated on supported technologies and corporate business applications Demonstrates the ability to follow departmental processes and policies, as well as maintain an acceptable level of performance as required by the departmental scorecard ServiceDesk duties will include participation in a 24x7 callout rotation to support L1 business callouts/escalation for major incidents, and staggered shifts during workdays to accommodate extended business hours (7:30AM-8PM).As a Team Member: Participate in special projects to improve Processes and Technologies Take responsibility for personal learning, development, and time management, setting achievable and meaningful work jobs and managing personal targets Demonstrate commitment to organizational values, including performing to a high ethical standard and focused on integrity, collaboration, and teamwork in all efforts Service Desk TechnicianWhat does it take to be a Service Desk Technician?Required: Bachelor's degree. In lieu of a Bachelor's degree, candidates with an Associate's degree or Candidates with a High School Diploma (Or Equivalent) and 2+ years relevant experience will be considered. Demonstrated experience in HW/SW troubleshooting activities and problem resolution Strong computer skills in Microsoft Office Suite Excellent communication skills, both written and oral Excellent interpersonal skills, including customer service, training, presentation, and public speaking Ability to be flexible and adaptable in the face of changing organizational priorities, technology, and processes Travel to district locations will be required, must have a driver's license, vehicle and be capable of lifting 35lbsPreferred:o Certifications: CompTIA A+o Windows technology (Windows 8+) experience o Apple technology (iPhone, iPad) experience

Vacancy expired!

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