Vacancy expired!
- Work with staff to properly capture issues and assist with resolution, ensure proper follow-up occurs and that all issues are resolved within an estimated timeframe
- Collaborate and work with a matrix-based team of staff including clinical and disease program staff, development team, DBAs, network and security teams, vendors, and consultants
- Set up just-in-time training for new users
- Ensure needed updates and enhancements are captured and communicated to project management
- Investigate, prioritize, and follow-up on application bug fixes and issues
- Maintain user access control
- Assist with system deployments, upgrades, QA, and post-production support
- Assist in application usage and other administrative actions within the application
- Troubleshoot issues and perform system maintenance tasks
- Baccalaureate degree from an accredited college in Computer Science or related field
- 2+ years overall experience with supporting IT applications
- Strong technical and development background
- Ability to troubleshoot issues in a multitier software applications environment
- Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written
- Effective at communicating technical concepts to non-technical users
- Ability to resolve issues in a timely manner
- Ability to prioritize issues based on business and operational needs
- Familiarity with cloud-based applications
- Proficient in writing SQL queries using Microsoft SQL Server
- Understanding of full Software Development Life Cycle (SDLC)
- Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders
- Knowledge of XML and HL7
- Strong analytical skills and ability to manage and report complex information
- Experience with data collection, analysis, and interpretation
- Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
- Experience working with the public health sector
- Fluency in Microsoft Word, Excel, Outlook, and PowerPoint
Vacancy expired!