Job Details

ID #4106518
State New York
City Rochester
Full-time
Salary USD TBD TBD
Source Trillium Health NY
Showed 2020-06-09
Date 2020-06-10
Deadline 2020-08-09
Category Et cetera
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0714024 - Patient Service Representative

New York, Rochester 00000 Rochester USA

Vacancy expired!

Purpose:Under the direct supervision of the Manager, and Practice Administrator responsible for performing a variety of non-clinical duties in support of patients, clients, clinic medical providers and other ancillary stafffollowing established methods and procedures. Key Job Responsibility Areas

Front Office Clinical Support

Enrollment Assistance

Provider Assistance

Miscellaneous

Detail of Key Job Responsibility Areas

Front Office/Reception

A.Serve as the face of the office and greet all patients with a smile and friendly attitude

Use EMR to coordinate and schedule patients

Answer telephones, route incoming calls and initiate triage request if necessary in a phone call center setting

Check voicemail system regularly throughout the day

Check patients in/out; verify patient demographics, enter in health insurance information

Collect co-pays and other fees for services and process payments

Enter medical records into EMR system

Conduct reminder calls to patients to confirm upcoming appointments and reschedule missed appointments

Fax medical documentation as needed and requested by clinical staff and outside agencies

Sort, scan and route incoming mail to the appropriate provider into the EMR in a timely manner

Route inbound faxes within the EMR to the appropriate provider; attach results to orders

Assist in obtaining medical records from previous providers and ensures they are received

Manage release of medical records; track when sent and received

Enrollment Assistance

New Patient Intake; insurance assistance in finding appropriate coverage if applicable. Sit with patients 1:1 prior to their appointment on the same day.

Assist in obtaining required income disclosure, as well as, documentation to verify that income.

Assist in outreach/education/enrollment assistance as directed by your supervisor

Provider Assistance

Maintain provider schedules to accommodate PTO/CME/Conference; rescheduling of patients as needed.

Assist with various Administrative requests.

Miscellaneous

A.Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc. B.Requires individual demonstration of commitment to the One Trillium behaviors and business impacts and modeling them in the organization. C.Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information. D.Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans. E.Other duties as assigned.Qualifications 1 – 3 years of experience working in a medical office or clinic required. Medical Office Assistant Certification required. Medent Experience preferred.Ability to react calmly and effectively in emergency situations. Good telephone manners and etiquette. Ability to understand and follow verbal and written instructions. Ability to communicate clearly with patients and other staff. Good oral and written communication skills in English. Bilingual skills in Spanish preferred. Skill in documenting and maintaining patient care records. Excellent computer and organizational skills. This position has full access to sensitive and confidential medical records and HIV related information on all parents. Physical Requirements While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Vacancy expired!

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