Job Details

ID #4029473
State New York
City Rochester
Job type Full-time
Salary USD TBD TBD
Source MLB Communications
Showed 2020-06-05
Date 2020-05-29
Deadline 2020-07-28
Category Et cetera
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Client Support Specialist

New York, Rochester 00000 Rochester USA

Vacancy expired!

Job Description

We are looking for a Client Support Specialist to satisfy customer needs through transparent communication. In this role, you will listen to customer grievances and peacefully resolve any concerns they may have. Additionally, notify customers about the service features that are exciting and relevant to their individual needs.

Salary range: $48000 - $58000 per year.

Responsibilities:

  • Investigate customer's problems and find solutions
  • Communicate with customers via phone, email, or letter
  • Hire and train customer service agents
  • Supervise day to day activities in customer service. Ensure members are achieving desired service levels, providing regular performance feedback
  • Handle major incidents that cannot be resolved by agents
  • Keep abreast of new company products and services
  • Participates in weekly staff meetings
  • Organizes daily work flow and appropriate staffing
  • Create and implement effective customer service procedures, policies and standards

Qualifications

  • A responsible attitude
  • Ability to make decisions under pressure
  • Outstanding communication skills, both written and verbal
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Must demonstrate excellent leadership and interpersonal skills

Additional Information

This is a full-time position eligible for benefits, which include, but are not limited to: medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.

Vacancy expired!

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