Vacancy expired!
- Assess, interpret and analyze customer technical problems directly from customer interaction or other methodologies. Utilize strong technical expertise to diagnose and resolve problems related to client technologies with little or no intervention.
- Provide first and second level technical response for urgent and routine technical and application problems. Demonstrate appropriate level of productivity, and ability to handle variety of workloads as they arise.
- Participate in project implementations by completing assigned tasks. As a project team member, work toward meeting project time lines and milestones. Provides appropriate communication to project managers. Develop and maintains appropriate documentation. Ability to handle additional project work while without impacting productivity to standard calls essential.
- Deploys new and replacement systems, printers, and other peripherals. Ensuring customer satisfaction, accuracy, timelines, and priority are all met.
- Works with customers to understand the business requirements and interpret into an IT solution.
- Make hardware recommendations for workstation (laptop/desktop) purchases. Recommend other technologies based on an understanding of available company options as it relates to specific needs.
- Attends meetings on regular basic and contributes usable suggestions and retains information presented by others.
- Bachelor’s degree in related technical discipline, or equivalent combination of experience.
- Accepts responsibility and accountability and maintains confidentiality of information
- 1+ years of applicable experience.
- Extensive knowledge of the Windows operating systems. Can fix/troubleshoot most OS issues. Familiarity with Group Policy, Deepfreeze, SCCM a plus.
- Expert in hardware break/fix and troubleshooting.
- Exceptional customer service skills, including outstanding oral and written communications.
- Strong problem-solving abilities.
- Occasional off hours support may be required.
Vacancy expired!