Vacancy expired!
Overview
Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.IMG is looking for Cleared Computer Technicians (Tier-1) to support an ongoing project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and peripherals. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Peripherals are primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches.ResponsibilitiesThe purpose of the Field Service Assistant is to provide on-site IT support as needed to maintain service levels as required by the customer.Duties:- Support hardware and software for the Instrumentation and Controls Information Technology (ICIT) unit managed networks and GICNET.
- Follow Job Hazard Analysis (JHA) Procedures and Standard Operating Procedures (SOP)
- Perform deployments, Install/Move/Add/Change requests, and Troubleshoot and Repair for equipment including but not limited to:
- PC's
- Monitors
- PC Peripherals
- Servers
- Network Switches
- Connected Engineering Device
- User Support
- Support Windows and Linux OS Image Creation, Maintenance, and Deployment
- Support Excessing Process for Removal of Obsolete Equipment
- Basic Server and Client Maintenance Activities
- Installation of Software
- Perform Duties, as assigned, that are Consistent with Hardware Support (i.e. pushing dollies with IT equipment, climbing ladders, lifting and handling IT equipment, and cabling)
- Experience supporting Microsoft Windows, including maintenance, troubleshooting, and deployment
- Help Desk or other user support experience
- Ability to creatively solve challenging technology problems
- Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.
- Passion for customer service
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
Vacancy expired!