Vacancy expired!
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission. Position Overview:As a Lead Product Service Associate, you will interface with various Welch Allyn functions such as Product Service, Technical Support, R&D, Quality Engineering, Credit, Manufacturing and third party Service Provider as well as external Customers to gather, provide and lead new opportunities to improve customer care and maintain a high level of customer satisfaction.Your knowledge of SAP, Product Service Processes, and technical expertise will allow you to provide support to the Product Service department. This position will provide help and support to develop, pilot and deliver solutions to better serve our customers, while at the same time remaining profitable. Key Responsibilities:- Develop and implement solutions to allow for an efficient and Customer First focused interaction between service and customers.
- Work closely with customers mostly within the USA & Canada, our foreign subsidiaries and authorized service centers to understand their requirements.
- Participate as a key contributor on new process implementation teams providing SAP super user support and direct feedback to the repair manager.
- Follow Up with customers requesting additional information of status repairs such as estimates and time of delivery.
- Maintain repair pricing conditions for repair parts and fees such as Flat rate, calibration and service replacement fees.
- Maintain Pro-Card Purchases and third-party repair payment.
- Place Office supply orders as needed.
- Provide communication to customers to offer new replacement products, trades, etc., for products that are no longer repairable.
- Manage Open service orders on hold.
- Ensure Repair Order management is updated maintained to reflect older orders are completed in a timely manner; particularly orders awaiting customer approval, payment method, or Credit issues.
- Work with the Credit Department to research repair orders to create and cancel invoices as needed.
- Work with required functions to coordinate requests for loaners for customers.
- Complete loaner administrative process which includes delivery of loaner to shipping department, adequate documentation in SAP and communication to the customer of loaner status.
- Perform other administrative tasks as needed.
- Associate's degree in techncial or business discipline preferred by not required
- 4-7 years or more of relevant experience.
- Strong Communication, Analytical and Problem-solving experience and aptitude.
- Work collaboratively across different functions, flexible, self-directed, and task oriented.
- Must be organized and have a keen attention to detail.
- Strong oral and written communication skills are preferred. You may be asked to speak publicly to a small group and on the phone or face to face with our customers.
- Working knowledge of Windows Operating systems (Microsoft Office, Excel and Power Point) is a plus
- Proficient working SAP knowledge Highly desired
Vacancy expired!