Business Analyst Solution Consultant

Job Description

The Alliance and Channels Business Analyst Solution Consultant focuses on delivering value to Premier and Elite partners. In this role, you will be expected to formulate partner system requirements; technical application, integration, and architecture advice; and ongoing communication of the latest ServiceNow solutions and capabilities. You will also lead our partners in building ServiceNow practices that review and evaluate existing systems, architect and modify systems to support key customer outcomes and business needs.

As a

Create enduring relationships with partners—including senior leadership—to understand and support their go-to-market strategy and client pursuits.

Create and execute plans to drive mind share of ServiceNow within the MSP partner communities.

Identify and collaborate with partners; identifying, investigating, and analyzing business processes, procedures and work practices to determine platform suitability

Provide oversight on, and ensure successful completion of, partner initiatives and any necessary RFx assistance.

Using project management methodologies, principles and techniques to develop project plans to drive partner capabilities

Acting as a trusted advisor to key technology decision makers, driving best practice guidance and assistance in system project decision making.

Acquire and expand working knowledge of the ServiceNow platform and associated applications with a focus on Domain Separation in support of our Managed Services partners

Provide mentoring and training to peers and other colleagues within our organization.

Co-create system specifications for the design and development of Partner solutions Innovation

Travel for Partner, Customer, and Organizational activities up to 50%

Qualifications

5+ years of Business and Systems analysis experience.

Experience in procurement cycle.

Working knowledge of modern web technologies and cloud computing.

Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.

Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.

Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance.

Experience working in corporate enterprise and engaging at the CxO level.

Superb problem-solving skills and logical thinking ability.

Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership.

A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist).

Experience in any of the key subject areas, with a demonstrated history delivering consulting services:

◦ IT Strategy and Planning

◦ IT Operations and Management

◦ IT Processes

◦ IT Governance

◦ IT Portfolio, Program and Project Management

◦ IT Project Delivery (SDLC)

◦ Enterprise Architecture (Strategy, Planning, Standards)

Experience developing on competitive platforms.

ServiceNow platform development experience.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.