Vacancy expired!
Great opportunity for two PC Support Specialists to get your foot in the door of one of CNY'S fastest growing companies. Initial 6 month contract with very good chance to go fulltime for the right resource.PC Tech SupportSyracuse, NY / On-Site (Downtown Syracuse, NY)
Position/Job SummaryProvide user-focused support and resolution for incidents and requests reported to the Information Technology (IT) Service Desk via telephone, email and chat. Provide initial assessment, triage, research, and resolution of incidents and requests regarding the use of Windows and Mac computers, software applications, telephones and voice mail, and other technology-based systems, services and devices, from our central service desk. Collect information through a customer conversation, support tools, and additional service resources as needed. Position/Job ResponsibilitiesProvide front-line, user-focused support for incidents and requests reported to the IT Service Desk. Perform initial assessment, triage, research, and resolution of incidents and requests. Log all incidents and requests, document resolutions and update self-help and staff knowledge bases. Develop an understanding of the computing environment, including specific knowledge of Mac and Windows computers, various peripherals, mobile devices, software applications and telecommunications. Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a client-focused professional attitude. Ensure the end-to-end customer experience and provide a single point-of-contact for the client. Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful community. Demonstrate civil and inclusive behavior. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion. Adhere to and support IT standards, policies, and procedures.Position/Job QualificationsExperience in a computer / user support environment and/or some combination of information technology education and experience; demonstrated technical troubleshooting ability; strong organizational, interpersonal and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; good working knowledge of various Macintosh and Windows software packages and hardware systems; excellent customer service and interpersonal skills with the ability to work with the campus community in a tactful, patient and courteous manner; demonstrated ability to work with colleagues and provide attention to detail are required.Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records. No third party vendors.Vacancy expired!