Vacancy expired!
- Investigate a wide variety of issues and requests to include: gathering additional information, contacting other bank departments and branch offices, and working with personnel at all levels.
- Consolidate evidence to conclude that an account must be closed or that the suspicious activity does not represent a risk to the bank without disrupting service to our clients.
- Complete and submit Suspicious Activity Reports (SAR's) to meet OCC guidelines, maintaining all research and analysis.
- Assist in the recovery of losses by deciding on actions to be taken.
- Investigate potential losses to determine suspect, explore avenues of recovery.
- Responsible for the detection of anomalies in customer online banking sessions and the detection of potential payment fraud during real-time review of alert activity.
- Reconcile, review, and process identified risk transactions.
- Identify other compliance or operational weaknesses (i.e. new account fraud, failure to follow policy, etc).
- Perform daily review and analysis of suspected check fraud items and a risk assessment on suspicious accounts and activities.
- Provide reporting to the Legal Division, Corporate Compliance, Regulatory Agencies, and Law Enforcement as required.
- Respond to inquiries received from branch/department personnel bank-wide, clients, and non-clients, Corporate Security, other financial institutions.
- Escalate customer or branch calls.
- 5%
- Develop and train less experienced team members.
- The right candidate will have:
- 5 + years of related experience
- Extensive operational background, knowledge of Bank policies, Regulations, and procedures
- Excellent verbal and written communication skills to articulate with customers and internal management
- Strong analytical, problem-solving, and decision-making skills
- Proficient in Microsoft Word, Excel, Power Point, and Visio
- Bachelor's degree preferred
- The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Vacancy expired!