Job Details

ID #22171720
State New York
City Whiteplains
Job type Contract
Salary DOE
Source Trigyn Technologies, Inc.
Showed 2021-11-04
Date 2021-11-03
Deadline 2022-01-01
Category Et cetera
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Desktop Specialist (Windows 10 / MS Office / O365)

New York, Whiteplains, 10601 Whiteplains USA
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Trigyn has a great opportunity with one of our premier clients a major utility based within Westchester County, NY for an experienced Desktop Specialist. This is a long term project (minimum 1 year, likely to extend for another 12 months), and you would be required to work onsite. Details are listed below:

Overview:This role will support the client's Service Desk Extended Hours. The candidate will be tasked to support computer hardware and productivity software applications. The successful candidate will need to demonstrate excellent judgment skills to properly evaluate situations and immediately provide effective solutions.

Responsibilities: Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous and professional manner Access the group's ticketing system to create or resolve tickets Ability to RDP into a machine to resolve an issue Perform password resets Resolve any VPN access issues Perform hands-on fixes at the desktop level, including installing and/or upgrading software and configuring systems and applications Ability to resolve PC and laptop issues (connectivity, performance), and printer problems (local, network)

Skills needed:Minimum 4 years of demonstrated desktop support experience, including remote phone support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Ability to absorb and retain information quickly Ability to work independently with minimal supervision General troubleshooting skills with a variety of hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers)

Prior experience with: Windows 10 MS Office (2016/O365) MS Outlook (2013/2016/ O365) Intune & Webmail Cisco Jabber / Meeting Place Active Directory / Active Roles / Quest Password Manager Experience with SAP & Maximo (for password unlock/resets) would be a big plus Enterprise/departmental applications Periodically support other IT Groups as needed

Education: Associate's degree in Information Systems; a 4-year Bachelor's degree is preferred.

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Thanks!

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.

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