Vacancy expired!
- Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous\professional manner
- Access the Footprints ticketing system to create or resolve tickets
- Ability to RDP into a machine to fix an issue
- Preform password resets
- Resolve any VPN access issues
- Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
- Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)
- Minimum 4 years prior demonstrated experience
- Remote phone support
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Ability to absorb and retain information quickly
- Ability work independently with minimal supervision
- Sitting for extended periods of time
- General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers)
- Software application required to support
- Windows 10
- MS Office (versions 2016/O365)
- MS Outlook (versions 2013/16/ O365)
- Intune & Webmail
- Cisco Jabber / Meeting Place
- Active Directory / Active Roles / Quest Password Manager
- SAP & Maximo password unlock\resets
- Enterprise\departmental applications specific to Client
- Periodically support other IT Groups as needed
Vacancy expired!