Job Details

ID #4883502
State New York
City Williamsville
Full-time
Salary USD TBD TBD
Source Ingram Micro
Showed 2020-09-24
Date 2020-09-15
Deadline 2020-11-14
Category Et cetera
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Technical Support Specialist I/II

New York, Williamsville 00000 Williamsville USA

Vacancy expired!

Job Description

Position at Ingram Micro

Are you someone who enjoys working with latest technology? Do you like talking to customers and building technical solutions for them?

If the answer is yes, then the Tech Support Specialist role at Ingram Micro could be the role you are looking for

Who are we?

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates.

We continue to strategically expand our global reach with 32 acquisitions since 2012.

Your role :

Answering customer calls and / or emails on assigned product categories or lines within defined service levels

Providing excellent customer service while developing full solutions for customer

Developing product knowledge and skills for creating appropriate solutions and customer service / selling skills

Demonstrating the importance of getting the sale related to the value created

Acting as a vendor Advocate or Champion

Demonstrating time management skills

What you bring to the role :

High school education required

Technical certifications and / or AAS degree in computer related studies preferred

One year (minimum) related experience in the following :

Helpdesk

Network technician

Technical Sales

Customer service

Basic knowledge of hardware and / or software

Skills in : keyboarding, MS Office Suite (Word & excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills

Ability to : learn complex proprietary systems; to work as team member or independently, to relay / share information accurately

Must be able to work flexible schedule as needed

to meet one of the hiring manager's, Jeffrey Champlin to learn more about the role!

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Vacancy expired!

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