Vacancy expired!
Job Description
PURPOSE
To support the tremendous growth of Rituals Digital we need a strong team at one of the core pillars of the department. The Service & Sales team is our frontline within Digital and represents the voice of the customer through the service agents. Therefore, the Service & Sales team is key in the Rituals CRM strategy. In this team we are looking for a skilled Business Analyst that can build bridges between business and development.
YOUR ROLE
We provide service agents a seamless and state of the art digital experience in their work, so they can help customers easy and effectively. For this we are constantly developing new functionalities, improving the platforms they work with (mainly Salesforce Service Cloud) and evaluating processes. The Service & Sales Business Analyst is the link between the Customer Service / CRM team and our development team and is responsible for capturing requirements, validating them and translating them into solutions.
- You truly want to understand the business requests for new functionalities so you can translate them into refined and detailed user stories on the backlog. Ready for the development team to work on
- You dive in the details together with UX designers, architects and developers but you don’t lose sight of the bigger picture
- You want to find the best solutions possible, which serve business needs perfectly and that are technically validated
- You take pride in delivering a great and always improving product together with the team (Product Owner, Business Analysts, Testers and external development team)
YOUR INGREDIENTS
- You have an academic (University) or higher vocational (HBO) background
- You have around 2 years’ experience in a BA position, preferably in e-commerce or in the service domain
- You have experience in defining and documenting processes and writing user stories with functional requirements
- You can communicate ideas in both technical and stakeholder-friendly language
- You’re a self-starter, you can effectively prioritize and execute tasks in a high-pressure environment
- Fluent in English with good writing skills
OUR OFFER
- We offer a position in an ambitious, multi-platform development team that builds functionalities for all major channels, including Rituals.com, the Rituals app, retail stores and after-sales funnels.
- Service & Sales is a brand new team within Digital Development and we are enthusiastic to bring the Service digital touch points up to par with an exciting roadmap.
Besides the above Rituals offers a challenging role in an eager and diverse team, where empowering your colleagues (and vice versa) is part of the deal. Although our proposition encompasses an attractive benefits and compensation package, the (international) scope and impact of the position may appeal to you even more. When everything is back to normal, you’ll spend (most of) your time at our AmsterdamHQ. We hope you can appreciate the view of one of the most iconic Amsterdam canals.
By joining Rituals, you’ll get to experience a strong culture and entrepreneurial spirit which empowers you to create your meaningful career. We care about the well-being of our staff, as much as we value the well-being of the planet. By passionately looking after both, we believe we can pave the way to a more sustainable world and take appropriate action to limit our footprint on Mother Earth. You’ll have a strong sense of purpose at Rituals. Our mission is to make people feel good and touch as many lives as possible. Independent of your role, you will create a positive impact on our daily business.
WE ARE RITUALS
We're not here to sell you beauty; we are here to make you feel good." RaymondCloosterman, CEO Rituals.
We are a global brand, established in Amsterdam, The Netherlands, in 2000. Our ambition is to grow sustainably and become - and remain - the number one global luxury brand in cosmetics. Today, Rituals operates in more than 807 stores, 2700 shop-in-shops across 33 countries throughout Europe, Asia, the Middle East and North and South America. Rituals is an omnichannel brand that operates within Retail, Wholesale, E-comand Travel Retail.
Our dream is to bring our philosophy of slowing down to different parts of the world and to create a global lifestyle movement.
In 2020 we had a great milestone, celebrating our 20th birthday. We celebrated this by opening the largest Rituals store in the world, our very first flagship store, House of Rituals. It spans 1700 square meters across 4 floors. Containing new exclusive collections, a restaurant and a mind and body spa.
Over the next 10 years we want to take the brand and company to the next level. This not only means opening more stores, but also involves building an even stronger community around our brand.
BECOME PART OF THE RITUALS FAMILY
If it’s you we’re looking for, please don’t hesitate and send in your application. We’ll be in touch soon.
Vacancy expired!