Job Details

ID #49596881
State North Carolina
City Amsterdam
Job type Full-time
Salary USD TBD TBD
Source Jobs for Humanity
Showed 2023-03-31
Date 2023-03-31
Deadline 2023-05-30
Category Et cetera
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Design Manager, FinTech

North Carolina, Amsterdam 00000 Amsterdam USA

Vacancy expired!

About the team

Join us in Amsterdam as a Design Manager, and be a part of the fast-growing UX organization in Booking.com’s FinTech business unit. FinTech is an ever-changing, complex, and extremely exciting industry. Booking.com's mission is to allow everyone to experience the world, and our FinTech organization aims to provide a frictionless payment experience to make that happen.  More specifically, you'll be a leader in the Customer Payments UX org – the team responsible for designing a best-in-class collections and payment experience for all customers using Booking.com's products

About the role

Design Managers are capable in the design craft and strong leaders deeply committed to the discipline of management and the career development needs of others within the design craft. Their primary focus is on empowering their direct reports to do their best work rather than doing practical design work as individual contributors. They have a clear grasp of the needs of the business and work to effectively balance them alongside the needs of their direct reports, ensuring a clear understanding of expectations and minimizing surprises. A strong design manager at Booking.com leads by example, will inspire their team, and is comfortable setting a vision and roadmap that fellow leaders and designers can buy into.

In FinTech, we seek passionate and skilled leaders to help shepherd our high-priority FinTech programs for our Customer-facing FinTech products. They will develop a clear grasp of the goals of the FinTech Business Unit and work to effectively meet those needs through both impactful and efficient, and efficient UX solutions. They are able to balance the needs of the business and the customer with the capacity and capability of their direct reports, ensuring a clear understanding of expectations, minimal risk, and successful delivery. They consider all of the Customer FinTech product goals and initiatives, as well as user value, clarity, trust, and ease of use when leading the design of end-to-end experiences. They offer strong partnerships to Product and Tech leaders and to peers, and they are comfortable leading collaboration between Research, UX Writing, and Design teams

Your responsibilities: 

Management & Leadership

Manages a team of designers; including their deliverables, allocation, performance, progression; owns workability and long-term illness cases with the assistance of the Senior Design Manager. Is able to lead in ambiguous situations, with less or fragmented data, lack of decision support.

Ensures the development of individuals within the organization. Coaches and mentors individual designers to improve craft, deliverables, communication, and career advancement; evaluates and elevates individuals’ process and craft through critique, review, or other measurable steps.

Participates in hiring of new employees: identifies headcount needs for designers aligned to track or business objectives; works with business and design stakeholders to assess gaps and acquire resources; coordinates with HR and Central Design in order to recruit and interview candidates for identified roles.

Works with individuals and groups to define clear and measurable day-to-day, quarterly, and longer-term goals, aligned with business and stakeholder needs.

Helps reports prioritize work on product and community-focused initiatives and projects; guides the scope and definition of work to capitalize on their reports’ strengths, ensure focus and priorities are maintained, and that schedules and expectations are realistic.

Demonstrates experience managing stakeholders, processes, business priorities and projects, as well as the ability to influence and guide individuals.

Networks across multiple teams, departments and disciplines as necessary to achieve objectives and manage dependencies and stakeholders; proactively builds productive relationships across teams.

Craft

Acts as a subject matter expert on product design and product design processes, as well as their product area or business topic;

Advances reports’ understanding and application of user-centered design concepts, methods, and techniques to enable and advance quality design and outcomes. Coaches on related communication, presentation, negotiation, and influence techniques. Encourages data-led not data-governed decision making.

Works closely with Copy and Research individual contributors and leadership in order to forge strong UX alliances and collaboration practices that result in quality and cohesive end-to-end experiences and effective Product partnership and influence.

Encourages and enables their direct reports in facilitating workshops, sprints, critiques, reviews, or other collaborative processes across teams or tracks in order to engage direct reports, peers, and key stakeholders and in order to foster growth and improvement.

Develops and drives improvement or implementation plans to relevant design systems and design principles; Works with design leadership and others to ensure product, craft, quality, and accessibility standards and requirements are applied across their reports’ tracks, teams and products.

Demonstrates awareness of current and upcoming trends in market, technology and design; shares this knowledge widely and encourages others to learn.

Commercial Awareness & Communication

Acts as a consistent advocate for end user needs and perspectives in discussions, reviews, and critiques.

Guides the department's leadership, product, and UX team members in appropriate ways to create, validate, and implement appropriate UX strategies, prototypes, UX solutions, and hypotheses through reviews and quantitative and qualitative evaluation methods.

Champions an advanced understanding of Booking’s brand, copy and design standards, systems, and guidelines and their use across the work of their teams. Works with the Design Systems and Design Language leadership and teams to implement common components and design assets, to give those teams relevant requirements and feedback, and to represent change and innovation to the department's teams.

Develops and maintains collaborative relationships with internal and external UX stakeholders, always with laser focus on delivering a unified and scalable customer experience, avoiding ‘overfitting’ to a particular product or use-case.

Actively engages with other managers and departments in order to improve management processes, contribute to overall performance evaluation and improvement

Requirements: 

5+ years’ experience delivering global products in a similar large scale product led environment

1-3 years of successfully managing and mentoring designers in multidisciplinary teams

Extensive knowledge of current design processes, software, tools and techniques

Strong theoretical and practical user-centered design skills

Experience of working with Tech and Commercial stakeholders, and managing their objectives

Experience and knowledge of vision-setting, design strategies and principles, prototyping, testing, experimentation (A/B and multivariate testing processes) desired

Knowledge of Lean UX, Lean startup, Design Thinking, and Agile a plus

Proactive, flexible and capable of working independently as well as working as part of a UX and leadership team

Documented creative ability to

Vacancy expired!

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