E-Fulfilment Specialist

Job Description

Rituals exists over 15 years, still the e-commerce business is booming and growing. Our customers can reach Rituals.com throughout the whole of EU, USA and HK and we’re expanding!

As an E-fulfilment Specialist you are responsible for managing the daily fulfilment operations and transport of our global omnichannel orders. You are responsible for projects aiming to give the best supply chain service to online customers. E-commerce is the fastest growing line of business within Rituals. Therefore we need someone who is able to keep track on many things at the same time, someone who is resilient as the environment is very dynamic.

The E-fulfilment specialist controls and manages the daily operations for our e-commerce warehouse locations and e-commerce carriers over the world, focusing on on time deliveries with excellent service. You are the project manager on e-commerce supply chain related projects.

Think of examples like:

• Expanding business in new markets by setting up new warehouses and logistic flows;
• Be more cost efficient in markets;
• Find in growing markets local hero carriers to cooperate with;
• Use data of our Customer Service to improve perfomance;
• Roll out omni services in all countries.

You are a key user for several IT systems (e.g. OMS, TMS). You support omnichannel stores with in-store picking or shipping-from-store. The base is to continously signal improvement opportunities in the existing omnichannel supply chain processes to drive KPI performance up.

We are looking for someone who is eager to take that extra step in creating the perfect delivery proposition to our customers. Good is not enough, we want customers to be surprised by our service.

You report to the E-commerce Supply Chain Manager. Other than that, you collaborate with our Webshop team, Marketing, Planning, BAM Omnichannel (IT) and Finance team. You are the first point of contact for our LSP’s, carriers, local fulfilment teams (US & HK) and our Customer Care team for e-commerce supply chain related questions.

You reach out to suppliers to collect relevant performance data and work together with BAM omnichannel on further improvements of our Omnichannel tools.

Both internal-and external stakeholder management isa huge part of your job.

• You have a HBO/WO in Logistics or Business Administration;
• You have at least 5years of work experience in a similar role;
• You have logistics experience, worked with E-com warehouses and carriers;
• You maintain strong stakeholder and relationship management capabilities;
• You are eager to learn, you are able to think out-of-the-box and curiosity to investigate and provide further continuous improvements to existing processes;
• You have an interest in Omnichannel / New Retail;
• You have affinity with systems and will quickly master key systems such as DAX (ERP), OMS & TMS.

YOUR BODY. YOUR SOUL. YOUR RITUALS.