Floor Supervisor - Lotti's

What you'll doCreate a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.You will be the guiding light and the example of setting the Vibe and Tone of The Hoxton WayThe Hox StandardsThe LQASequence of ServiceDay-to-Day running of the restaurant, Lounge, Lobby and MezzanineYou will be responsible for the Onboarding on new members of the teamYou will be required to give relevant SOP updates to senior managementYou will be responsible for training and developing the waiters on the floorFood KnowledgeBeer KnowledgeWine KnowledgeUpselling / Suggestive SellingEmotional and Engaged Service ManagementYou will be responsible for driving Ennismore/Hoxton initiativesLQADis-LoyaltyWeekly/Monthly/Quarterly CompetitionsYou will support the Bar management team when necessary.You will conduct team member chatsPerformance Reviews1-2-1 ChatsFormulate work schedules for the team.Maintain inventories and ensure compliance with cash control procedures.Complete accounting and administrative reports as required.Maintain a positive and friendly attitude at all times.