Head of Group Clients, Sales - Director

Job Description

The Head of Group Clients will be responsible for developing and delivering the business and scorecard targets for our Central European Group Clients, by driving effective sales, account and people management. The role will lead a team to enable Visa to further build deep relationships with key multi-national clients, predominantly in the ‘core’ part of Visa’s business, with an emphasis on Financial Institutions, but also other current and future multi-national clients. This individual will play a key role alongside other Country Managers and Executives in the Central Europe cluster to represent Visa. Focus is on delivering the company’s core market mission: growing the business with cards and faster payments that displace cash and ACH payments. By building deep partnerships with our Group clients, opening up access and offering creative solutions, Visa is at the forefront of protecting and growing the company’s brand and market share.

The Head of Group Clients will be responsible for engaging with key stakeholders, internally and externally, operating at a senior level with clients and leading key strategic market and technology developments. The role will have line management responsibility for sales, and coordinate cross-functional work with product, marketing, finance and merchants-sales departments.

• Play a leading role in all aspects of the Visa relationship with our Group Clients in Central Europe, supporting the Country Managers and will provide stand-in support where needed. Lead our team of Group Client Account Executives and Experts to deliver excellent day-to-day support to the client and by providing leadership in an agile working environment to the on-going activities, ensuring plans are on track and executed with the highest standards
• Work closely with the local Account Leads at Visa working with Group Clients active in up to 20 international markets
• Build and develop strong relationships with our existing Group Clients in Central Europe. Responsible for collaborating with clients to identify new and ongoing requirements, and introduce new products or services. Further expanding the relationship, via identifying key needs and creating new transformative opportunities for growth and differentiation of the bank's proposition to its end customers
• Promoting and overseeing the implementation of new Visa capabilities across all Group Clients.Delivering initiatives that maximize the value of the existing Group Clients’ portfolios.Identifying opportunities for new strategic or tactical cooperation, identify and win potential new Group Clients for Visa in Central Europe.Drive consultative and solution sales efforts within the market and ensure cultural working style differences are understood and respected.
• Provide inspirational leadership to the team, ensuring maximum efficiency and engagement by managing conflicting and competing demands across multiple client accounts across multiple countries.
• Lead the annual business and account plans for our Group clients, liaising with the Group Client Account Executives and Experts / Business Development leaders in relation to the product or portfolio.
• The position is preferably based in Amsterdam, but Frankfurt or Vienna is a possible alternative as well.

Qualifications

For this role the key skills required are

• Extensive experience, including experience in a commercial / sales leadership role within the broader financial services and payments industry
• Proven Leadership of sales teams of 5 to 10 people in an enterprise or a commercial function of a business where the development and deployment of the digital and customer agenda is a key driver of success.
• Existing deep industry knowledge with the ability to quickly assimilate the market in which Visa operates to engage with existing clients and develop relationships in line with the market strategy.B2B2C experience, with knowledge of expanding into new customer distribution channels.
• Leading key client relationships and growing significant sales portfolios. Experience of complex and large deal negotiations with a strong network across the broader Financial Services / Fintech sector.
• Robust decision-making and analytical skills. Strong command of financial, market and consumer data with the ability to grasp complex and detailed issues. Financially literate with an excellent understanding of risk management. Demonstrated success developing strategy and leading it through to execution and delivery. Consistent record of having met challenging financial and business targets.
• Experience of working in a multi-national, multi-cultural, diverse and highly-matrixed organization with the ability to make an impact and gain immediate respect and credibility.

Additional Information

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.