Team Lead Customer Relations - Swedish

Job Description

Within the guidelines set by the (operational) manager Customer Relations, the Team Lead guards the departmental KPI’s and processes within his/her team. The Team Lead also executes high quality people management in order to create both well understood procedures and highly motivated and capable employees through which the customer’s satisfaction can be maintained and continuously improved.

As manager of his/her own team, the Team Lead is responsible for the qualitative (result of customer satisfaction) and quantitative (productivity, presence, turnover, SLA) performance of his/her team. The result has direct impact on the brand image, the Rituals customer’s experience as well as indirectly on the financial performance of the unit. The Customer Relation Team Lead interacts with stakeholders within and outside the company, and in addition to this, signals potential escalations, handles calls or call-backs when needed. You are capable of making appropriate decisions regarding operational targets in case of any unexpected activities, calamities or changes, if applicable in cooperation with involved internal departments and Customer Relation management. We are looking for someone who shows a flexible, strong character, who makes connections easy and is creative in finding solutions which are suitable for our customers. In addition to this, the Team Lead is capable of conducting interviews, in co-operation with HRM, with candidates for open positions.

• Higher professional education (HBO) level of work and perception;
• Affinity and experience with social media, communication, marketing, sales and customer service;
• You are
  nativein Swedish and fluentEnglish;
• Experience in coaching and developing others;
• Result-driven;
• Ability to communicate clearly and concisely, always with the consumer at heart;
• Ability to solve difficult challenges;
• You are keen to be the best in class within your profession. You are flexible, you enjoy making things better every day.

We're not here to sell you beauty; we are here to make you feel good. "Raymond Cloosterman, CEO Rituals. We are a global brand, established in Amsterdam, The Netherlands, in 2000. Our ambition is to grow sustainably and become -and remain -the number one global luxury brand in cosmetics. Today, Rituals operates in more than 807 stores,2700 shop-in-shops across 33 countries throughout Europe, Asia, the Middle East and North and South America. Rituals is an omnichannel brand that operates within Retail, Wholesale, E-com and Travel Retail.Our dream is to bring our philosophy of slowing down to different parts of the world and to create a global lifestyle movement.In 2020 we had a great milestone, celebrating our 20th birthday. We celebrated this by opening the largest Rituals store in the world, our very first flagship store, House of Rituals. It spans 1700 square meters across 4 floors. Containing new exclusive collections, a restaurant and a mind and body spa.Over the next 10 years we want to take the brand and company to the next level. This not only means opening more stores, but also involves building an even stronger community around our brand.

By joining Rituals, you’ll get to experience a strong culture and entrepreneurial spirit which empowers you to create your meaningful career. We care about the well-being of our staff, as much as we value the well-being of the planet. By passionately looking after both, we believe we can pave the way to a more sustainable world and take appropriate action to limit our footprint on Mother Earth. You’ll have a strong sense of purpose at Rituals. Our mission is to make people feel good and touch as many lives as possible. Independent of your role, you will create a positive impact on our daily business.

If it’s you we’re looking for, please don’t hesitate and send in your application. We’ll be in touch soon.

YOUR BODY. YOUR SOUL. YOUR RITUALS.