Job Details

ID #23541411
State North Carolina
City Asheville
Job type Contract
Salary USD $27 hr 27 hr
Source NTT DATA Services
Showed 2021-11-27
Date 2021-11-26
Deadline 2022-01-25
Category Et cetera
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Desktop Support Technician

North Carolina, Asheville, 28804 Asheville USA

Vacancy expired!

NTT DATA's client currently seeks a Desktop Support Technician in Asheville, NC . This is a temporary assignment until July 10, 2022, with a likely extension or a transition to full time permanent employment, depending on business needs. This position will be worked onsite. Job Description: Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook computer equipment, low-level configuration and support of server/storage equipment when guided by more senior personnel. Role Responsibilities

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
  • Diagnoses and resolves product performance problems, Wi-Fi, printers
  • Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
  • Instructs customers in the operation and maintenance of basic Windows/Mac OS
The following are tools used in our environment:
  • Office 365/Microsoft Office Suit
  • Active Directory
  • Imaging/SCCM
  • Encryption/Bitlocker/SEE
  • Ticketing Systems (ServiceNow)
Desired Skills:
  • Ability to develop business relationships and communicate effectively with the user community
  • Strong troubleshooting skills
  • A+ Certification
  • Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
  • Basic Requirements
  • 3+ years desktop support experience
NTT Data is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. NTT Data will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Vacancy expired!

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